No complaints with Amazons service and delivery. Superb as usual! A little disappointed with the Brevile Fryer, for the following reason. If you fill the oil to near the maximum level, when you lower the chips in, the oil overflows and runs down both sides and also goes under the bowl, to where the element is. What a mess! I always dry the chips well before putting them in the basket and I always lower the basket very slowly into the oil, stopping at intervals. I also do not overfill the basket. My old Morphy Richards (Harry Ramsden) fryer would take double this amount of chips, with no problems. I wish I had bought the same again. I now keep the oil level at the minimum level and only half fill the basket. I also still have to lower the basket extremely carefully. If I hadn't thrown packaging away and left it so long, I suppose I should have returned it.