There are a million seminars, workshops, articles, and blogs about "social media", "how to effectively reach your customer", etc. etc.---But if you are currently in the field of advertising/marketing/media--and this includes those who produce the "creative message"---or if you are a student considering this profession: READ THIS BOOK---and SAVE YOURSELF A LOT OF TIME AND MONEY skipping many of the aforementioned seminars, etc.
Mr. Young does an elegant job in his simplicity of explaining, illustrating, and bringing insight into successfully identifying the complexities of both finding specific consumers and penetrating through the noise and clutter to touch them with the brand's message.
In short, if you are smart---this book will make you smarter!
(And you will not only become, but will want to hire "T" people!)