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Product Description
Review
‘Busting major body language myths, Phipps reveals how to read other people’s body language and to use yours to succeed in business and in life.’ (Finance & Management, January 2012)
Product Description
Body language matters. From getting a job to getting a pay rise, and from closing a deal to managing the people around you, it makes a big difference. Robert Phipps, one of the world′s leading body language experts shows you how to make it work for you. Busting some of the biggest body language myths, Phipps shows how to read other people′s body language and to use yours to succeed in business and life.
Loaded with practical tips, this book covers everything you ever need to know about body language, in a variety of business situations:
- Greetings
- Meetings
- Partings
- Presentations
- Negotiations
- Motivation
- Deception
- Managing
- Interviewing
- Disciplining
Inside This Book
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Customer Reviews
Most Helpful Customer Reviews
2 of 2 people found the following review helpful
Format:Paperback
Non-verbal communication is something I have to say (sorry) I've not spent much time thinking about, but after this book, I've become a little obsessed by it. This book is certainly no frills - there are few photos or illustrations and precious little humour, but it's easy to read, makes its points in a simple and direct manner, and contains lots of helpful hints.
(If you want to know about Phipps' qualifications, they are more along the lines of school of selling, though he tells the story entertainingly and persuasively at the end of the book. The publicity blurb says that he has worked with corporate clients such as Lloyds TSB, HSBC, Citigroup, Slaughter & May and most strangely the Syrian Business Council.)
The information in the book is presented in a way that makes it all very easy to understand, not least in the YODA acronym, which stands for You: you have to be fully engaged; Observe: just notice things you didn't before; Decode: work out what it means and Adapt: change your behaviour to get better results.
It's that last part that's most important, of course, because although we probably spend a lot of time before an important meeting rehearsing our arguments or practising our presentation and finessing the Powerpoint, quite frequently the impression we give is down to things we think we have no control over and probably give no time to altering such as the way we stand, sit, what we do with our face when someone asks us a question or the way we react while someone else is speaking.
We've all heard of mirroring the person you are speaking to. It sounds sinister, but is actually a natural thing to do when you are relaxed and getting on with someone, but as Phipps points out, the moment you are under stress or being challenged, the mirroring goes out of the window and you tend to sit up straight, your heartbeat increases, you move into the "fight or flight" stress response, and after that, though you might win the argument, you have probably lost the war.
"A quick example is the hand and wrist. When relaxed and fluid the hand rolls loosely at the pivot point of the wrist. This stops the moment someone starts to get more serious about something. At this point their hand, wrist and forearm begin to move as one, pushing forward with jabbing [or] sweeping gestures.... If you observe this, you are in a position to decode it and make sense of it."
If this doesn't sound important enough for you to buy the book, you'll also find the answers to the two questions Phipps is apparently asked when training people or giving speeches.
"How do you know when someone is physically attracted to you?" and "How do you know when someone is lying to you?"
Along the way you get a quick crash course in NLP, how to make a good first impression, how to shake hands, make eye contact and lots of case studies, tips on interviews and exercises should you wish to take things further. I'd say for someone in sales, there's much of interest here, and for the rest of us, lots that perhaps we'd rather not think about, but perhaps should.
(If you want to know about Phipps' qualifications, they are more along the lines of school of selling, though he tells the story entertainingly and persuasively at the end of the book. The publicity blurb says that he has worked with corporate clients such as Lloyds TSB, HSBC, Citigroup, Slaughter & May and most strangely the Syrian Business Council.)
The information in the book is presented in a way that makes it all very easy to understand, not least in the YODA acronym, which stands for You: you have to be fully engaged; Observe: just notice things you didn't before; Decode: work out what it means and Adapt: change your behaviour to get better results.
It's that last part that's most important, of course, because although we probably spend a lot of time before an important meeting rehearsing our arguments or practising our presentation and finessing the Powerpoint, quite frequently the impression we give is down to things we think we have no control over and probably give no time to altering such as the way we stand, sit, what we do with our face when someone asks us a question or the way we react while someone else is speaking.
We've all heard of mirroring the person you are speaking to. It sounds sinister, but is actually a natural thing to do when you are relaxed and getting on with someone, but as Phipps points out, the moment you are under stress or being challenged, the mirroring goes out of the window and you tend to sit up straight, your heartbeat increases, you move into the "fight or flight" stress response, and after that, though you might win the argument, you have probably lost the war.
"A quick example is the hand and wrist. When relaxed and fluid the hand rolls loosely at the pivot point of the wrist. This stops the moment someone starts to get more serious about something. At this point their hand, wrist and forearm begin to move as one, pushing forward with jabbing [or] sweeping gestures.... If you observe this, you are in a position to decode it and make sense of it."
If this doesn't sound important enough for you to buy the book, you'll also find the answers to the two questions Phipps is apparently asked when training people or giving speeches.
"How do you know when someone is physically attracted to you?" and "How do you know when someone is lying to you?"
Along the way you get a quick crash course in NLP, how to make a good first impression, how to shake hands, make eye contact and lots of case studies, tips on interviews and exercises should you wish to take things further. I'd say for someone in sales, there's much of interest here, and for the rest of us, lots that perhaps we'd rather not think about, but perhaps should.
12 of 14 people found the following review helpful
Format:Paperback
Wow - what can I say? I've read nearly every book ever released on Body Language and many of them
in fact the majority have proved to be of dubious content and of very little practical use in the real world.
This book is different to say the least! - There's no egotistical theory here, rather the book is cram packed
with nuggets of tried, tested and consistently proven to work observations and experience that have enabled
the author to become one of the worlds leading authorities in this subject.
Although apparently aimed at the business market, as a working Hypnotherapist and Mind Magician I can honestly
say that the contents of this book will prove invaluable to every human being on this planet.
That may sound like a bold statement, however the fact is that these techniques can be used to become far
more successful in the dating arena, they can be used to gain rapport with therapy clients and also to
become more persuasive, they can be used by Magicians, Mentalists and Entertainers to gain better audience reactions
and to react to their audience members in a more productive way and they can be used by sales people to make
more sales and thus more money.
In fact to be honest I can't really think of anyone in any walk of life who would not benefit immensely by
learning and using the methods and approaches detailed within the pages of this invaluable work.
If you want the real inside work on Body Language and Non Verbal Communication that actually makes sense, is easy
to learn and will actually work for you in all areas of your personal and business life, then you owe it to yourself
to buy this book.
in fact the majority have proved to be of dubious content and of very little practical use in the real world.
This book is different to say the least! - There's no egotistical theory here, rather the book is cram packed
with nuggets of tried, tested and consistently proven to work observations and experience that have enabled
the author to become one of the worlds leading authorities in this subject.
Although apparently aimed at the business market, as a working Hypnotherapist and Mind Magician I can honestly
say that the contents of this book will prove invaluable to every human being on this planet.
That may sound like a bold statement, however the fact is that these techniques can be used to become far
more successful in the dating arena, they can be used to gain rapport with therapy clients and also to
become more persuasive, they can be used by Magicians, Mentalists and Entertainers to gain better audience reactions
and to react to their audience members in a more productive way and they can be used by sales people to make
more sales and thus more money.
In fact to be honest I can't really think of anyone in any walk of life who would not benefit immensely by
learning and using the methods and approaches detailed within the pages of this invaluable work.
If you want the real inside work on Body Language and Non Verbal Communication that actually makes sense, is easy
to learn and will actually work for you in all areas of your personal and business life, then you owe it to yourself
to buy this book.
6 of 7 people found the following review helpful
Format:Paperback
A compelling read, I couldn't put it down! The very first paragraph gets you thinking and that doesn't stop all the way through this fantastic book! Robert gets you to think about what you do, what you see, what you think... everything.. and in a really friendly, informative way. It's almost as though he was there in the room with you, having a chat.
This fascinating book is well laid out, with just the right amount of information interspersed with exercises, case histories, stories and great pictures, and the summaries at the end of each chapter bring it all together.
The exercises in the book are a helpful way to really understand the techniques and approaches, and are most interesting in what they show you about yourself and others)
I loved the PIN code especially... it takes 'people watching' to another level and helps bring together what you have learned through the book. I doubt I will ever be bored again waiting for train or in a really dull meeting, as there will always be something to look for now.
The ideal book to carry around with you!
This fascinating book is well laid out, with just the right amount of information interspersed with exercises, case histories, stories and great pictures, and the summaries at the end of each chapter bring it all together.
The exercises in the book are a helpful way to really understand the techniques and approaches, and are most interesting in what they show you about yourself and others)
I loved the PIN code especially... it takes 'people watching' to another level and helps bring together what you have learned through the book. I doubt I will ever be bored again waiting for train or in a really dull meeting, as there will always be something to look for now.
The ideal book to carry around with you!
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