Top critical review
ring is fab, amazon customer service team are fab, courriers are rubbish!
on 13 June 2014
Now that the ring has arrived I absolutely love it! No faulting the quality of it and it fits perfectly! 5* + rating for the product
The two stars however is for the delivery i recieved... I had major issues with getting the ring delivered. The first delivery came about 3 days after ordering (everything had gone through fine as normal) and the box was empty, I contacted amazon who were brilliant and they said they would arrange to send out another and upgrade me to next day delivery for my troubles. This replacement never arrived! I was gutted, I had had emails saying when it would be sent out, that it had dispatched and that it would be delivered that day. It never was. I went on my amazon account the next morning and it said it had been delivered at 22:10 the previous night, I rang amazon that morning when i discovered this and they had a discrepancy on their system as it was logged at being delivered at 22:45. Again I was gutted but amazon customer services said they would send out a replacement and an investigation would be started. This time I did not recieve the upgrade for posting, and it arrived 4 days after my second complaint, This time intact and actually there! 3rd time lucky they say, it definately was!
To sum up:
Product = good
Customer service = good
Delivery/couriers = awful! :(