If every person in a position of responsibility read this book, perhaps there would be fewer catastrophes! Granted, there are so many things at play in complex situations, a mere human may not be able to change entire outcomes. However, there are so many stupid decisions that contribute to ruin ... and that can be changed. That's why this book is so important.
Van Hecke presents 10 Blind Spots:
1. Not Stopping to Think
2. What You Don't Know Can Hurt You
3. Not Noticing
4. Not Seeing Yourself
5. My-side Bias
6. Trapped by Categories
7. Jumping to Conclusions
8. Fuzzy Evidence
9. Missing Hidden Causes
10. Missing the Big Picture
While listing the chapters may seem like the Cliff Notes, it would be a mistake to conclude that the list is the whole story. The author does a complete, substantiated and entertaing job of describing each blind spot and shows how prevalent (sadly) they are. This book is a great way to keep you grounded when the smart people around you are doing dumb things, and, of course, to prevent you from making the same mistakes.