As a first time user of a steam mop, I must say that I am duly impressed. Having read many reviews on various makes, I chose the Black & Decker FSM 1600. The unit was easily and rapidly assembled having first read the graphic instructions, in less than 3 minutes. Filling water tank was easy, and mop was ready for use within 10 seconds from switch-on and steam could be seen emitting from pad. The mop pads stayed in position during use and absorbed dirt and dust with little effort. The unit is light and glides with ease on tiles (not tried on carpet). Drying time of mopped tiles was a couple of minutes or so. A couple of tips to improve effectiveness of mop are (i) Moisten pad with fine water spray before use. (ii) Do not over-fill water tank or excessive water will over wet mop pad leaving droplets on floor rather than quick drying steam. Only negative for me was that the power cable was too short to cover my kitchen area from one power socket, but should be OK for an average size kitchen/room. Otherwise would have allotted 5 Stars. Would and have recommended to friends. Only time will tell it's robustness !!