Bill Albert is Director of the Design and Usability Center at Bentley University. Bill brings more than 15 years of experience in human factors, usability, and user research to his role leading the center. Bill has expertise in user interface design, information architecture, qualitative and quantitative research techniques, and user experience strategy. Prior to joining Bentley, Bill was Director of User Experience at Fidelity Investments, Senior User Interface Researcher at Lycos, and Post-Doctoral Research Scientist at Nissan Cambridge Basic Research. Bill is also a frequent instructor at the International Usability Professional's Association Annual Conference and at Bentley University.
Bill has published and presented his research at more than thirty national and international conferences. He co-authored (with Tom Tullis) the first ever book on usability metrics, Measuring the User Experience: Collecting, Analyzing, and Presenting Usability Metrics, published by Elsevier/Morgan Kauffman in 2008. His second book (with Tom Tullis and Donna Tedesco), Beyond the Usability Lab: Conducting Large-Scale User Experience Studies, was published in January 2010 (Elsevier/Morgan Kauffman). He has been on the International Usability Professional's Association Annual Conference (UPA) Committee since 2003 and on the editorial board for the Journal of Usability Studies since 2009.
Bill has been awarded prestigious fellowships through the University of California Santa Barbara and the Japanese Government for his research in human factors and spatial cognition. He received his BA and MA degrees from the University of Washington (Geographic Information Systems) and his PhD from Boston University (Spatial Cognition). He completed a post-doc at Nissan Cambridge Basic Research.