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Beyond The Call: Why Some of Your Team Go the Extra Mile and Others Don't Show [Paperback]

Marc Woods
5.0 out of 5 stars  See all reviews (1 customer review)
Price: £14.99 & FREE Delivery in the UK. Details
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Book Description

7 Dec 2012
Why some team members go the extra mile while others don′t––and how to get more out of everyone Business leaders know that some members of their teams go above and beyond while others get by doing the bare minimum. The question on everyone′s lips is how to turn every member of your organization into a top performer. Beyond the Call uses case studies, the real–world stories of real managers, and groundbreaking research from NYU′s Stern School of Business, to answer important questions about performance and offer real solutions for building high–performing organizations and teams. This book will show you how to coax every member of you team to do more, leaving behind mediocrity for excellence. ′Beyond the Call addresses a topic that goes to the very heart of what makes organisations successful in the 21st Century...this book provides a useful framework to help managers understand more about the discretionary effort.  Beyond the Call outlined discretionary effort principles that all managers should benefit from adopting′ Jonathan Emms, Head of Primary Care, Country Lead, Pfizer UK

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Beyond The Call: Why Some of Your Team Go the Extra Mile and Others Don't Show + The Snowball Effect: Communication Techniques to Make You Unstoppable
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Product details

  • Paperback: 232 pages
  • Publisher: John Wiley & Sons; 2 edition (7 Dec 2012)
  • Language: English
  • ISBN-10: 1119962587
  • ISBN-13: 978-1119962588
  • Product Dimensions: 21.4 x 13.7 x 1.7 cm
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (1 customer review)
  • Amazon Bestsellers Rank: 449,019 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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‘…this book will show you how to coax every member of your team to do more, leaving behind mediocrity for excellence’ (Ulster Business, December 2012) ‘…an exhaustive examination of how managers can foster unity and motivate effectively.’ (People Mnaagment, January 2013) ‘….a useful examination….what’s new is the analysis of the difference between employee engagement and discretionary effort’ (Supply Management, February 2013) ′W ell worthwhile for anyone involved in talent management or the leadership teasm.’ (Finanicial Adviser, June 2013) ‘I loved this book: it is well written, well–structured and contains much that will interest both newly appointed managers and those who have been in the role for some time.’ (, July 2013)

From the Back Cover

Why is it that getting some team members to do even the simplest tasks is like pulling teeth, while other individuals surprise you with their passion and desire to deliver more than expected? How do you turn every member of your organization into a top performer? People who go the extra mile are a source of competitive advantage and a pleasure to work with. But why aren’t all your team like that? How can you tap into other people’s discretionary effort? How can you transform mere compliance into excellence? Beyond the Call focuses on the beating heart of employee engagement discretionary effort, exploring why it matters and how you can maximize it. Based on ground–breaking research, led by Dr. Chris Rotolo, professor at New York University, international case studies and the real–world experience of managers in a cross section of organizations, this book answers important questions about the performance and offers practical solutions for building high–performing teams. Helping you to create an environment and culture where people want and choose to go the extra mile.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Index
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1 of 1 people found the following review helpful
5.0 out of 5 stars Fantastic 29 Jan 2013
Format:Paperback|Verified Purchase
This book is a must read for anybody person/manager etc who wants to motivate themselves and a team. Buy BUy
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