- Hardcover: 300 pages
- Publisher: HarperBusiness; illustrated edition edition (Jun 1996)
- Language English
- ISBN-10: 0887307299
- ISBN-13: 978-0887307294
- Product Dimensions: 24.6 x 16.8 x 3.6 cm
- Average Customer Review: 4.4 out of 5 stars See all reviews (8 customer reviews)
- Amazon Bestsellers Rank: 1,174,362 in Books (See Top 100 in Books)
- See Complete Table of Contents
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Product Description
Review
‘Better than reengineering. This is an extremely important book’
Tom Peters, author of In Search of Excellence
Review
'Better than reengineering. This is an extremely important book' Tom Peters, author of In Search of Excellence
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Customer Reviews
Most Helpful Customer Reviews
4 of 4 people found the following review helpful
Format:Paperback
After going thru all the series of Michael's "state-of-the-art" books, I also applied some ideas and approaches while doing consulting work with my clients. However, it is not a happy ending for every case I consulted with in the real world. But to myself, I definitly believe in what Michael promoted all about - process thinking, process organizing - without any doubt. The "thing" we deliver to the customer, even we can say the reason why a comapny can exist is VALUE, not product, technology, or so-called "service". I know it's hard to define what VALUE means, but what I do believe is to delight the customers may represent they feel the value! By the way, Chapter 7 in the book - A Football Team is my favorite part, because I also use "Basketball team" to motivate my staff! And believe me, it does WORK!
2 of 2 people found the following review helpful
Format:Hardcover
Michael Hammer's newest book, Beyond Reengineering, is a work in progress because it provides observations of a revolution that's only just begun. The "natural aristocracy" among leaders--as Thomas Jefferson would call them--are moving already from a procedure-based culture to a process-based culture; from micro to macro; from a microscopic view to a telescopic view. Procedure-based task analysis is gone. Process-related performance technology has replaced it. A sequel to his earlier book, Beyond Reengineering calls for rethinking of our most basic assumptions: "the kinds of work that people do, the jobs they hold, the skills they need, the careers they follow, the roles managers play, the principles of strategy that enterprises follow." The shift has carried Hammer with it, moving (as do all revolutionary movements) from the revolution of ideals, in which his key word was "radical," to the organized reworking of the underpining society, in which the key word is "process." Michael Hammer is not prescriptive but descriptive, showing where we're headed and what we're doing to get there.
1 of 1 people found the following review helpful
Format:Paperback
This is quite simply the best book I have read on the subject of Process Management - It is very unusual to find an author on this subject that understands the theory as well as the practical outcome of application. Michael Hammer clearly understands the benefits and potential confusion that PM can bring and plots a path to achieve the former and avoid the latter. I would recommend this book to all managers and change practitioners.
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Most Recent Customer Reviews
Very informative
Concepts within the book are extremely valuable but the presentation is a little bit old fashioned. There are very few visuals, no summary at the end of any section and no bullet... Read more
Published on 24 Mar 2010 by R. EJAZ
Good follow up to his first book on re-engineering
For those of you who have tried to apply Hammer's recommendation outlined in his first book 'Re-engineering the corporation' this book probably addresses many of the problems you... Read more
Published on 15 Aug 1999
Almost a homer, just a long double off the top of the wall
After the first nine chapters, I thought this book was better than the original, Reengineering the Corporation. Read more
Published on 9 Mar 1999
Brilliant Explanation of Consequences of Reengineering
Work culture in old civilizations was professional. We had specialists who teach, who rule or manage, who do the business, who get the food, who makes the wooden articles for... Read more
Published on 4 Sep 1998
This is exactly the way companies should be operating.
Hammer does an excellent job explaining the way companies should be operating in the new business environment. Those that learn to use his methods will be the survivors. Read more
Published on 21 Oct 1996
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