- Paperback: 416 pages
- Publisher: Ballantine Books; Reprint edition (Sep 1996)
- Language English
- ISBN-10: 0449911845
- ISBN-13: 978-0449911846
- Product Dimensions: 14.1 x 2.2 x 21 cm
- Average Customer Review: 5.0 out of 5 stars See all reviews (2 customer reviews)
- Amazon Bestsellers Rank: 1,168,946 in Books (See Top 100 in Books)
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More About the Author
Product Description
Product Description
FORTUNE magazine calls Harvey Mackay "Mr.-Make-Things-Happen." No matter where you are in your career, he can help you ride the expressway to success. This collection of on-target how-to's, insights, and self-tests translates into immediate take-to-the-office results on EVERY page. Discover the secrets on servicing sales that are worth millions, add the missing ingredient--courage--to your career, learn how to love your job, take a manager's quiz that will revolutionize your style, and much, much more!
From the autor of SWIM WITH THE SHARKS WIHOUT BEING EATEN ALIVE.
"Can Mackay do it again? The answer is a resounding yes. He joins Bob Townsend (UP THE ORGANIZATION) as master of brief, biting, and brilliant business wit and wisdom."
Tom Peters
A Selection of the Book-of-the-Month, Fortune and Macmillan Book Clubs
From the Paperback edition.
From the autor of SWIM WITH THE SHARKS WIHOUT BEING EATEN ALIVE.
"Can Mackay do it again? The answer is a resounding yes. He joins Bob Townsend (UP THE ORGANIZATION) as master of brief, biting, and brilliant business wit and wisdom."
Tom Peters
A Selection of the Book-of-the-Month, Fortune and Macmillan Book Clubs
From the Paperback edition.
Inside This Book
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First Sentence
Could you or I have managed a major-league baseball team to a world Series championship? Read the first page
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
Could you or I have managed a major-league baseball team to a world Series championship? Read the first page
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Concordance
Browse Sample PagesConcordance
Front Cover | Copyright | Table of Contents | Excerpt | Index | Back Cover
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Customer Reviews
Most Helpful Customer Reviews
Format:Mass Market Paperback
Inspirational and informative. Tells how hard it really is and how you can overcome the problems - but not giving it all that 'piece of cake - all in the mindset' stuff. This is a gret book. I'm sorry I finished it but glad I read it. Harvey Mackay is honest.
0 of 1 people found the following review helpful
Format:Paperback
I have used this book extensively for training to the new sales teams. Till I gave it away to the best sales person. I now wish to possess it.
Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com:
11 reviews
24 of 26 people found the following review helpful
Basic, no-nonsense information that is immediately useful
14 Nov 2001
Format:Paperback
Harvey Mackay suggests basic details in this book, like being aware of how respectfully you address a someone else's secretary, but as simple as these suggestions are, they are critical. I read this book while I was on the public relations/sales team for the Marine Corps recruiting station in Kansas City. As a result of his principles of respect for people, care in personal committments and follow-through on obligations, I earned a quarter million dollars in documented free advertising per quarter for my firm. Needless to say, I won numerous awards and ample recognition from my superiors.
Mackey's brand of professionalism -- of delivering what you promise -- is as effective and productive as it is simple. He does keep it simple, but this book is not short on value. After completing the Xerox School of Sales, I was assigned to work with the J.Walter Thompson advertising firm. This company adheres to Mackey's basic concepts. Later, I worked for a Japanese firm in Tokyo; again, they adhered to Mackey's concepts of sound business practices. Currently, I'm living in Cairo, Egypt, and I find that too few Egyptian companies adhere to Mackey's ideas of committment to customer service. They could definitely learn how to improve sales, keep old customers and earn new ones if everyone from the top executives to the clerks and receptionists read this book.
Mackey's brand of professionalism -- of delivering what you promise -- is as effective and productive as it is simple. He does keep it simple, but this book is not short on value. After completing the Xerox School of Sales, I was assigned to work with the J.Walter Thompson advertising firm. This company adheres to Mackey's basic concepts. Later, I worked for a Japanese firm in Tokyo; again, they adhered to Mackey's concepts of sound business practices. Currently, I'm living in Cairo, Egypt, and I find that too few Egyptian companies adhere to Mackey's ideas of committment to customer service. They could definitely learn how to improve sales, keep old customers and earn new ones if everyone from the top executives to the clerks and receptionists read this book.
12 of 13 people found the following review helpful
Terrific Book!
14 Mar 1999
Format:Paperback
I just finished this book and have already recommended it to 5 friends and co-workers.
MacKay's experiences and insights are offered up as valuable and inspirational lessons for one's business or personal life. His terrific sense of humour also made this an entertaining as well as informative read. If Harvey MacKay happens to read this, thank you, you've inspired me to start my own business! :)
4 of 4 people found the following review helpful
Terrific Book!
20 Feb 2005
Format:Paperback
This book, like all of Mr. Mackay's books, is absolutely wonderful. The information it contains is timeless. Do yourself - or a friend! - a favor and read this book!
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