I bought this backpack for my daughter for her school books and it arrived promptly. However when we looked at it, as per previous comments, one of the poppers had come off. I immediately contacted the company through Amazon and by the end of the day, had had a response. They apologised and suggested that I return it, but in the meantime they would send out another one. I received the new one within 3 working days and didn't even have to claim for the postage. My account was immediately credited. I was very impressed. (WELL THAT WAS BEFORE 2 WEEKS!). After a few, the poppers come off very easily and the bag does no longer close. The part that connects the two drawstrings has come off, so the bag does not close. DO NOT BUY UNLESS YOU DON'T WANT IT TO LAST MORE THAN A FEW WEEKS!!!