Top critical review
4 people found this helpful
Great jacket. Amazing price.
on 5 October 2015
I purchased this jacket at a great price for an upcoming December trip to New York. I was really pleased with the speedy delivery of this jacket and delighted with it's quality and warmth. I ordered a size 12 but when trying it on discovered it fit a bit too snugly with a thick jumper underneath. I decided to exchange it for a size 14 and this is where my problems began. I purchased this jacket at the incredible price of £65 and when going to exchange it have discovered that the price has shot up to £130. Not my problem- or so I thought. The company want me to pay the increase in price simply to exchange. I phoned Amazon customer services and was told that the best thing to do was return it, get a refund and re-purchase it. This would mean I would have to pay the huge increase in price. I pointed out that it states on their Help and Customer services section that, "If you're exchanging the original item for a different size, we'll cover any price increase." This was refuted even though I was looking at the webpage as I spoke to them! I then emailed the complaints department as well as the UK managing director and the CEO of Amazon UK Christopher North, to simply get an automated reply telling me to follow the returns policy ( I didn't expect to hear back from the bosses!). I replied to this email which was subsequently pinged straight back as I obviously can't reply to that particular email address. I'm just going around in circles and getting no help from Amazon regarding a straightforward exchange! Am I missing something?! It's made a great purchase turn a bit sour.
Update: I received a reply from a rep of Christopher North who was extremely helpful and sorted out my exchange for no extra cost thankfully.
The jacket is warm, but I agree with the other reviews that say about feathers coming out from the stitching. Thanks for sorting out the exchange, it was appreciated.