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Product Description
Product Description
Practical and easy to read, this book contains a case study of both levels of process mapping and guidelines for when to use each type. It details the importance of process mapping in examining a work flow and customer-supplier relationships as the foundation for appropriate improvements. The author provides step-by-step instructions for creating and interpreting a relationship process map and a cross-functional process map, and reviews the commonly used flowchart. Highlighting the relationship of process mapping to flowcharting, he delineates the differences between a cross-functional process map, a relationship map, and a flowchart, providing detailed examples of why and how each is used in specific situations.
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Customer Reviews
Most Helpful Customer Reviews
16 of 16 people found the following review helpful
Format:Paperback
The book is very good, when explaining the basics of process mapping but very short. It took me literally less than 45 mins to read the whole book.
14 of 14 people found the following review helpful
Format:Paperback
This books is an easy introduction, giving a template for mapping processes, without confusing the novice with alternatives methods/practises. (It takes less than 1 hour to read through, expensive for what you get.)
I like the way it explains a mapping method by listing the questions it answers, without being specific to an industry. Another 40 pages would have developed some of the ideas and let the reader see what can be achieved with mapping.
13 of 13 people found the following review helpful
Format:Paperback
Very straightforward.
Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.
It is worth every cent.
Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.
It is worth every cent.
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Most Recent Customer Reviews
Does what it says on the tin
A neat little pocket book to help you out with the basics of process mapping.
For those with more knowledge I think it'll be a disappointment.
For those with more knowledge I think it'll be a disappointment.
Published 17 months ago by John Davison
Excellent
This book is basic but gives you all the concepts that you need in a couple of hours. I am an experienced consultant and after reading this book delivered a £0. Read more
Published 20 months ago by Dr. P. Ostovar
Process Mapping - Extremely Basic
This is described as basic snd it is just that, extremely basic. If you want to do anything other than just scratch the surface this is insufficient. Read more
Published on 2 Nov 2009 by M. Johnson
Very very basic
If you've never seen a process map, relationship map or flowchart before, this small-format, very short book will introduce you to them. Read more
Published on 20 July 2009 by Steve X
Too Basic & Too Short
I would agree with previous reviewers that this is a usefull tool for the beginer, but the beginer I have in mind has never come accross process mapping before. Ever! Read more
Published on 1 Jun 2007 by R. Price
Simple, efficient, effective, right on target!
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. Read more
Published on 6 Feb 2007 by Marcel Chiranov
Mapping the process
Robert Damelio provides an easy to use guide for the many different process mapping concepts. At 62 pages the book is an easy read and the examples and charts make the... Read more
Published on 8 Mar 2005 by Chris Gibson
Easy to read
This books is very easy to read and understand.
The book goes on to explain some of the mapping templates which are currently available. Read more
Published on 30 May 2001
Good primer for beginners to Process Mapping
Clear descriptions set out in a logical order. An ideal fist book on the subject. It was good enough for me to use it to design an Introduction to Process Mapping training course. Read more
Published on 30 Sep 2000 by david@quality2000.co.uk
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