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The Basics of Process Mapping Paperback – 23 Jul 1996

13 customer reviews

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Customer Reviews

3.6 out of 5 stars

Most Helpful Customer Reviews

16 of 16 people found the following review helpful By A Customer on 20 Mar. 2001
Format: Paperback
This books is an easy introduction, giving a template for mapping processes, without confusing the novice with alternatives methods/practises. (It takes less than 1 hour to read through, expensive for what you get.)
I like the way it explains a mapping method by listing the questions it answers, without being specific to an industry. Another 40 pages would have developed some of the ideas and let the reader see what can be achieved with mapping.
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17 of 17 people found the following review helpful By A Customer on 13 Jun. 2001
Format: Paperback
The book is very good, when explaining the basics of process mapping but very short. It took me literally less than 45 mins to read the whole book.
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15 of 15 people found the following review helpful By NUNO MANSO on 8 May 2003
Format: Paperback
Very straightforward.
Useful at all levels: a must for the beginners and a very handy quick guide for anyone working with process study/improvement in any organization.
It is worth every cent.
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11 of 11 people found the following review helpful By A Customer on 30 May 2001
Format: Paperback
This books is very easy to read and understand.
The book goes on to explain some of the mapping templates which are currently available. I liked this book because it explained how to use the templates in english and skipped the confusing technical jargon - that some of us do not particularily understand. I suppose the only thing I was dis-appointed with was the size of the book.
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7 of 7 people found the following review helpful By Marcel Chiranov on 6 Feb. 2007
Format: Paperback
This book is rather for beginners in process mapping. It is clear extremely well focused, and effective. I got the information I needed in less than two hours of pleasant lecture. No dumb explanations about obvious real life examples covering more than 60% of the book! Book starts with a crisp and nice presentation of Relationship Map, Cross-functional Process Map and Flowchart. After that Flowcharting, Process Mapping, Relationship Maps, Cross-Functional Process Maps are explained and followed by an easy to understand example. The book ends with Analyzing a Process chapter that I found good to start analyzing and improving my own processes. The book is useful for managers, consultants and students as a start in process mapping and or process improvement projects. I'll keep it as useful reference for my work.

Highly appreciate your work Robert, thank you!
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9 of 9 people found the following review helpful By David Mills on 30 Sept. 2000
Format: Paperback
Clear descriptions set out in a logical order. An ideal fist book on the subject. It was good enough for me to use it to design an Introduction to Process Mapping training course. Cuts out unnecessary jargon, or explains it in simple terms.
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5 of 5 people found the following review helpful By R. Price on 1 Jun. 2007
Format: Paperback
I would agree with previous reviewers that this is a usefull tool for the beginer, but the beginer I have in mind has never come accross process mapping before. Ever! If you have ever seen a flowchart / organisation chart or process map before, then you're nearly past what this book has to offer. In my opinion the author is shamelessly ripping off the efforts of those thought leaders whom have dedicated themselves to the subject.

Add to that there is the lack of content, approx 60 pages of content (most of which are example charts) in an A5 format of approx 10 point text, and you can see how little there is in here for your £14.00.

All told, not impressed!
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