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Basic Service Management: A 50-page introduction to providing services [Paperback]

Rob England
4.0 out of 5 stars  See all reviews (3 customer reviews)
RRP: £13.42
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Book Description

26 Aug 2011
Service Management is the potent idea that could change your business. This useful little book is a pocket guide on how to operate any enterprise, described from the point of view of the services it delivers. After all, delivery is what success is all about. It describes the basics, in realistic pragmatic terms. And it is brief – we limited ourselves to 50 pages. Whether you are in manufacturing, trades, retail, IT, not-for-profit…; whether you provide service internally to the rest of your organisation or externally to paying customers; whether you work anywhere from a small business to a government department; this book introduces you to service management. It will get you started, get you up and running, and it will set you on the path to the advanced concepts if that is where you need to be.

Frequently Bought Together

Basic Service Management: A 50-page introduction to providing services + Owning Itil(R): A Skeptical Guide For Decision-Makers + Introduction to Real ITSM
Price For All Three: £40.79

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Product details

  • Paperback: 64 pages
  • Publisher: Two Hills (26 Aug 2011)
  • Language: English
  • ISBN-10: 0958296936
  • ISBN-13: 978-0958296939
  • Product Dimensions: 15.2 x 0.4 x 22.9 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 436,621 in Books (See Top 100 in Books)

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Product Description

About the Author

Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

Inside This Book (Learn More)
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Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
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Customer Reviews

4.0 out of 5 stars
4.0 out of 5 stars
Most Helpful Customer Reviews
4.0 out of 5 stars provided a great summary 24 Feb 2013
Format:Paperback|Verified Purchase
It was a great book and as promised provided a great summary in 50 pages. There were items that I expected would be covered in a little more detail and probably not QUITE worth the money. Though if you are in need of only a summary of Service, its a good book to get.
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Format:Kindle Edition|Verified Purchase
Well structured and well thought through guide without all of the fud you get with ITIL. Would certainly help you if your new to the subject and provides a good reference if you can't make sense of the more theoretical books on a similar subject. Not bad value.
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5.0 out of 5 stars Excellent advice for anyone running services 18 Dec 2012
By M Hall
Format:Paperback|Verified Purchase
Not many books pack so much good and thoughtful information into just 50 pages. While very straightforward and easy to read, Rob still manages to get even experienced service managers thinking. I picked up lots of handy and useful tips to help teams improve their approach to service delivery.

Well worth the tiny sticker price, much better than quite a few much weightier books on the subject.

Highly recommended
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Most Helpful Customer Reviews on Amazon.com (beta)
Amazon.com: 4.0 out of 5 stars  4 reviews
1 of 1 people found the following review helpful
5.0 out of 5 stars Fantastic book on service management 25 Nov 2012
By Tam - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
1 of 1 people found the following review helpful
5.0 out of 5 stars Good book covering the basics 27 Sep 2011
By Osama Salah Ghazy - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.

I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.

Highly recommended for starters and people wanting to get a simple view to ITSM.
1 of 1 people found the following review helpful
5.0 out of 5 stars BASIC, not for simple, but for core 26 Sep 2011
By Antonio Valle - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
0 of 1 people found the following review helpful
1.0 out of 5 stars Worst book ever of IT 18 Oct 2013
By Robert Rodriguez - Published on Amazon.com
Format:Kindle Edition|Verified Purchase
The book is too vague, it is not even a good information Technology reference guide. The sub notes are terrible; the reference it but it cannot back it up. i.e., "I heard it at a conference but was not able to find more information about it." I see the author has written other books, I'll stay away from them.
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