Basic Service Management and over 2 million other books are available for Amazon Kindle . Learn more
£10.87
  • RRP: £13.90
  • You Save: £3.03 (22%)
FREE Delivery in the UK.
In stock.
Dispatched from and sold by Amazon.
Gift-wrap available.
Quantity:1
Trade in your item
Get a £2.08
Gift Card.
Have one to sell?
Flip to back Flip to front
Listen Playing... Paused   You're listening to a sample of the Audible audio edition.
Learn more
See all 2 images

Basic Service Management: A 50-page introduction to providing services Paperback – 26 Aug 2011


See all 2 formats and editions Hide other formats and editions
Amazon Price New from Used from
Kindle Edition
"Please retry"
Paperback
"Please retry"
£10.87
£8.65 £10.30

Frequently Bought Together

Basic Service Management: A 50-page introduction to providing services + Owning Itil(R): A Skeptical Guide For Decision-Makers + Introduction to Real ITSM
Price For All Three: £40.26

Buy the selected items together


Trade In this Item for up to £2.08
Trade in Basic Service Management: A 50-page introduction to providing services for an Amazon Gift Card of up to £2.08, which you can then spend on millions of items across the site. Trade-in values may vary (terms apply). Learn more

Product details

  • Paperback: 64 pages
  • Publisher: Two Hills (26 Aug 2011)
  • Language: English
  • ISBN-10: 0958296936
  • ISBN-13: 978-0958296939
  • Product Dimensions: 15.2 x 0.4 x 22.9 cm
  • Average Customer Review: 4.0 out of 5 stars  See all reviews (3 customer reviews)
  • Amazon Bestsellers Rank: 611,477 in Books (See Top 100 in Books)

More About the Author

Discover books, learn about writers, and more.

Product Description

About the Author

Rob England B.Sc., MNZCS, ITCP is an independent IT management consultant and commentator in Wellington, New Zealand. He is a published author of several books and many articles. Rob is the newsletter editor for itSMFnz, the professional body for IT Service Management (ITIL) practitioners. Rob was awarded the inaugural New Zealand IT Service Management Champion award in 2011 by itSMFnz and is acknowledged as a contributor to the ITIL 2011 core book Service Strategy.

Inside This Book (Learn More)
Browse Sample Pages
Front Cover | Copyright | Table of Contents | Excerpt | Back Cover
Search inside this book:

Customer Reviews

4.0 out of 5 stars
Share your thoughts with other customers

Most Helpful Customer Reviews

Format: Paperback Verified Purchase
It was a great book and as promised provided a great summary in 50 pages. There were items that I expected would be covered in a little more detail and probably not QUITE worth the money. Though if you are in need of only a summary of Service, its a good book to get.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
Format: Kindle Edition Verified Purchase
Well structured and well thought through guide without all of the fud you get with ITIL. Would certainly help you if your new to the subject and provides a good reference if you can't make sense of the more theoretical books on a similar subject. Not bad value.
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again
Format: Paperback Verified Purchase
Not many books pack so much good and thoughtful information into just 50 pages. While very straightforward and easy to read, Rob still manages to get even experienced service managers thinking. I picked up lots of handy and useful tips to help teams improve their approach to service delivery.

Well worth the tiny sticker price, much better than quite a few much weightier books on the subject.

Highly recommended
Comment Was this review helpful to you? Yes No Sending feedback...
Thank you for your feedback. If this review is inappropriate, please let us know.
Sorry, we failed to record your vote. Please try again

Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 5 reviews
1 of 1 people found the following review helpful
Fantastic book on service management 25 Nov 2012
By Tam - Published on Amazon.com
Format: Kindle Edition Verified Purchase
This was a fantastic book - concise, clear and easy to create a plan for service management. This book covers all aspects of service operations management.
1 of 1 people found the following review helpful
Good book covering the basics 27 Sep 2011
By Osama Salah Ghazy - Published on Amazon.com
Format: Kindle Edition Verified Purchase
I'm halfway through and knowing Rob's blog It's no surprise that the book lives up to the expectations.
The book is a good read for people starting with ITSM. I recommend reading it before you get lost into ITIL.
For others the books has some good suggestions and a simple way of explaining things that might come handy.

I'm not fully finished yet, but I've no reason to believe that the rest of the book will be different from what I've read so far.

Highly recommended for starters and people wanting to get a simple view to ITSM.
1 of 1 people found the following review helpful
BASIC, not for simple, but for core 26 Sep 2011
By Antonio Valle - Published on Amazon.com
Format: Kindle Edition Verified Purchase
If you are in the services business, don't matter which sector, this is your Service Management foundations book. It covers everything you need to know about SM and points you to the knowledge sources you need to enhance your knowledge. A great lecture, straightforward and easy to understand.
Easily the best short introduction to service management I have read 21 Dec 2014
By M G Hall - Published on Amazon.com
Format: Paperback
This book is easily the best short introduction to the service view of business and service management I have read. The emphasis is on simple, brief explanations. Rob aims for 50 pages and somehow manages to pack everything into that short span.
Sections on Service, People, Practices and Things form the organising framework. Service is, as you would expect, the section that introduces service concepts. People is only five pages long, but it is worth buying the book for this short section alone. It says more in a short space than many heavy tomes and much more clearly.
Practices is the bulk of the book – about thirty pages. This is where Rob presents his summary of service activities as seven related domains or areas. The treatment is clear and concise and I found that I came away with a much better understanding, mainly because of the brevity which allows the reader to see the whole span of service planning and delivery in a short space of time.
The book is backed up by a website, www.basicsm.com, which offers more resources and useful links to in-depth material on service management.
I think Basic Service Management is a great way forward for anyone who is looking for a better way of thinking about their business, or who is familiar with service management in an IT context and wants to step out into Enterprise Service Management.
Recommended.
0 of 1 people found the following review helpful
Worst book ever of IT 18 Oct 2013
By Robert Rodriguez - Published on Amazon.com
Format: Kindle Edition Verified Purchase
The book is too vague, it is not even a good information Technology reference guide. The sub notes are terrible; the reference it but it cannot back it up. i.e., "I heard it at a conference but was not able to find more information about it." I see the author has written other books, I'll stay away from them.
Were these reviews helpful? Let us know


Feedback