I am sure current medical students receive wonderful training in 'soft skills'. They are fortunate, because I didn't. I just wish this book was around when I was a student and junior doctor. We were all conscientious, but all too often unwittingly overlooked the patient's perspective and fears.
Keith has had a tough time to say the least, and so have his family and friends. Some of his experiences were harrowing. His writing style is engaging, and his emotions are never far below the surface. There were times I had to put the book down, not because I was bored, but because I needed time to reflect on his experiences, and understand what qualities drove him to survive this nightmare. Humour is also never far away, and I suspect this was one of his successful strategies.
Readers and their relatives with similar conditions will benefit from his compelling descriptions of the tests, treatment, and routines of hospital life. They will surely draw comfort too, and perhaps develop their own success strategies. There are plenty of ideas to choose from.