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BT VISION

by BT
13 customer reviews

Available from these sellers.
3 new from £29.99 7 used from £9.89
  • Item supplied: One Off Connection Pack with Activation Card
  • BT will supply a V-Box after the customer has activated their pack.
  • You will require BT Total Broadband to use this item.
  • You will require BT Home Hub to use BT Vision.
  • Please purchase the correct pack: New Broadband Customer OR Existing Broadband Customer.
Available from these sellers.

Product details

  • Boxed-product Weight: 1.6 Kg
  • Delivery Destinations: Visit the Delivery Destinations Help page to see where this item can be delivered.
    Find out more about our Delivery Rates and Returns Policy
  • Manufacturer reference: 39036
  • ASIN: B000ZLV742
  • Date first available at Amazon.co.uk: 21 Nov. 2007
  • Average Customer Review: 1.8 out of 5 stars  See all reviews (13 customer reviews)
  • Amazon Bestsellers Rank: 83,446 in Electronics (See Top 100 in Electronics)

Product Description

Manufacturer's Description: You get access to enjoy over 70 digital Freeveiw TV & Radio channels as standard. We've also got a great library of films and TV programmes all available at the touch of a button (requires subscription). We call it Entertainment on Demand, because there's no hanging around and no advertising breaks. If you love TV and music, or you need to keep the little ones entertained, our great-value entertainment packages are just for you (requires subscription). And the best thing is - they're available on a flexible month-by-month basis with no long-term tie-in, so you can opt out whenever you want. (If you want to subscribe to a package when you activate your pack, or receive more information on the packages available, simply talk to the BT Vision agent when you activate your BT Vision Connection Pack.) We also offer 'On Demand Entertainment' where for a one-off viewing fee per event you can watch films, sport, TV and kids, or listen to music.


Customer Questions & Answers

Customer Reviews

1.8 out of 5 stars
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Most Helpful Customer Reviews

9 of 9 people found the following review helpful By Mr. A. W. Roe on 18 Dec. 2012
My BT Vision box lasted a month. It was never very good - slow to boot up, noisy when running and also when on standby, often failed to record, and various other problems. Then after about 4 weeks it died completedly. By which I mean that it would just hang when started up, and not get beyond the start screen.

This is where it gets worse. I phoned the Technical team at BT, who said I should do a hard reboot of the box, which the engineer *guaranteed* would fix the problem. It didn't: it managed to start, and got halfway through a software update, then Disk Drive error. Since then, nothing but Disk Drive errors.

After 3 weeks and perhaps 9 phone calls to BT, I am no further forward: All they ever want to do is to get you to reboot the box. I am blue in the face with telling them I've done that over and over and over. You can't get a replacement box or cancel your contract unless an engineer comes to visit. So I booked an engineer to come and visit, and stayed home all day today while he didn't come. When I phoned they blithely replied "Oh yes, we have no engineers available at the moment, you'll have to re-book." I said that was unreasonable, and that I can't just take days off work at their convenience. I also pointed out that there's not much point in re-booking if you don't have faith anyone will come.

So the lady on the phone (Mumbai technical team) said she would have a word with the cancellations team, so that they would allow me to cancel my contract. Please bear in mind this is about the 9th phone call I've had with them, and you spend 10 minutes getting through, and so I was on hold yet again, about 30 minutes into this phone call. If I ever hear "New World Symphony" ever again, I will probably scream. Anyway, I digress.
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9 of 9 people found the following review helpful By Thomas Morgan on 22 Jun. 2013
Have just left BT after four years of having a BT Vision and total broadband. Unreliable bb and the vision boxes are slow and very prone to breaking (we had 2 of them)
bb speed suddenly dropped to practically nothing - couldn't even watch on demand. BT couldn't find any problems their end, so wanted to charge me 90 quid for an engineer to come over. Told them to forget it. Still had to pay 30 quid for disconnection fee. Avoid!!!
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3 of 3 people found the following review helpful By Meysey on 18 Oct. 2012
Our decision to install BT Vision in June 2012 has proved disastrous. It was not possible for us to get the facility to work using the BT Vision User Guide. With help from BT helpline we were able to get BT to work but on switching off at end of day we could not restart next morning. Happily we were able to revert to the set manufacturer's remote control and receive basic programmes but we were unable to receive the BT Vision facilities we paid for. On numerous occasions we referred to helpline, and the best they could do was to lead us through a procedure to get the BT Vision remote control working but never how to hold it working when switching off. One technical adviser recommended we reverted to using the manufacturer's remote control and forget about facilities until the BT service improved. By September we discovered how to reinstate the remote control - not explained in any of the user information provided by BT. Now we must go through a tiresome procedure to get TV working each morning.

Most technical advisers tried to be helpful, though one lady could have been provided by central casting for a bit part as prison guard in Stalag .......... !!!
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4 of 4 people found the following review helpful By C. Shaw on 21 April 2014
Absolutely shocking, if I knew now how bad this service is I would never have gone near the thing. The channels stick, the box sticks on so you can only turn it off by the plug........ Bottom line, don't go near this product
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8 of 9 people found the following review helpful By corky999 on 19 Oct. 2013
I have been a BT customer for a number of years now.

I recently up graded my BT package. This was due to be activated on the 7th October.

All the equipment arrived as agreed, i plugged the equipment in and found i could not connect my BT Vision box to the internet via my power line adapters.

I contacted the technical department and they confirmed the power line adapters were faulty and i would need new ones, the operator told me he could not place an order until 6pm and that he finished at 4.30 pm so i would need to phone in the following day and it would be sorted out straight away.

I contacted BT the following day and was told the order was still active and new power line adapters could not be ordered and i had to phone back in 24hrs.

This i did to be told that the order was still active and i would have to phone back 2 hours later.

This i did and was told the order was still active and there was nothing the operator could do, he said he would transfer my call to the correct dept, he cut me off and at this point i had enough of being messed around.

I contacted BT again and explained the situation and that i wanted to cancel the order, i was told i could not as i needed to give BT a reasonable amount of time to sort the problem, i asked what a reasonable amount of time was, i had been paying for a service for four days, spent hours on the phone trying to sort the problem out and had been fobbed off several times. The operator could not find the definition for a reasonable amount of time even after asking his manager.

I was asked if i could give BT one more chance to sort this problem out and to give it 48 hrs and he would call me back with a solution.
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