It arrived quickly and was reasonably easy to set up. But it is infuriating that it only comes with what it calls a "User Guide" but what is in effect only a quick setup guide. To get the full instructions, which are essential to anything but the simplest operation, you have to download them. It is a good product and does most of what it says but it does NOT announce the time and day of receipt of messages which is one of the things it claims. This may be a fault in the machine but, since there is NO customer support for the product that I can find anywhere, there is no way of finding out. As so often with BT, the backup/support is hopeless.