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Most Helpful Customer Reviews
15 of 15 people found the following review helpful:
4.0 out of 5 stars
Good value basket,
By Andy Pandy (Suffolk, England) - See all my reviews
This review is from: BRAND NEW RECT WHITE WICKER LINEN LAUNDRY BASKET MEDIUM
I'm really pleased with this. I needed a small/medium basket for the bathroom and was tight on space and needed it to fit under the basin. It's reasonably sturdy but won't last for years, the inside lining looks like it comes out and is washable, I think for the money it's fine. The 'wicker' feels like it's plasic coated(?) Which probably makes it easily wipeable. Dimensions are accurate.
8 of 8 people found the following review helpful:
1.0 out of 5 stars
Not impressed with Elite Housewares,
By
This review is from: BRAND NEW RECT WHITE WICKER LINEN LAUNDRY BASKET MEDIUM
This laundry basket is poor quality. Arrived with bits of broken wicker in the bottom of the box. Inside the lid, there were several pieces of wicker, approx 3"-4" not woven in, and sticking out at an angle. I am very disappointed in the "customer service" at Elite Housewares. Within 10 minutes of opening this package, I rang the Company and told them the basket was damaged. They said they would arrange collection, the following day. I waited in, all day. The package was not collected. I rang, again, the following morning, and was told they would ring me back?!! No call back received. I rang, again, the following morning, and was asked if I would keep the item if they reduced the price by 50%. I said "no", and finally, the item was collected, the following day. I tracked this item, and it was delivered back to the Company at 11.11am on Monday 19th September, and signed for by P. DAWAR I waited two weeks, and there was no refund, so I rang them, again, and they said their computer was down, and they would ring me back. Nobody rang back. I then rang them,for the FIFTH time, and asked to speak to a supervisor. I was told that he was busy, on another line!! I then asked, again, about my refund, and was told that they hadn't received the returned item!! I gave them all the Parcel Force details regarding the return delivery, and told them that if I didn't receive a refund, in the next few days, I would pass the complaint to Amazon. I then received, that day, an e-mail telling me that the money had been refunded. This has cost me five telephone calls and a lot of frustration. I will never deal with this Company, again. I have been buying from Amazon, for a long time, and it is brilliant. Easy to purchase items, and excellent delivery. I have never had any problems, before.
6 of 6 people found the following review helpful:
3.0 out of 5 stars
Does the job but not great value for money,
By
This review is from: BRAND NEW RECT WHITE WICKER LINEN LAUNDRY BASKET MEDIUM
To be honest for the price I'm not that impressed with this basket. The lid hinges with velcro fastened straps and it feels pretty sturdy, however I think that 'medium' is a bit of an overstatement as it's actually pretty small. It is definitely handy for lodging in a corner and is probably adequate for a small family, however with three kids we're going to need another one and at nearly £20 a pop that's pretty disappointing.
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