Here at Lovingmystuff.co.uk Customer satisfaction is very important to us - we aim to reply to all emails within 12 hours of receiving them and you will get a personal email or even a Phone call from one of us at Lovingmystuff if a Phone number is provided, we offer our customers the opportunity to claim a full no nonsense refund if they are not completely satisfied with their purchase provided the poster/s are returned in the same condition and within seven days of its receipt (return postage & Packing is non-refundable).if you have any questions Please email us at sales@lovingmystuff.co.uk If you are a UK buyer your Poster/s will be with you with in 3 working days