Bought this for my in-laws grandparents so they can keep in touch with their far-sprung offspring and multiple grandchildren. Works just as intended; not too complicated to setup, very easy to use, and just the right level of video/voice quality - better than my laptop setup even. Now the in-laws are hooked and spend hours on intercontinental ballistic chatting.
Gripes: for what it is, it is too expensive but that's offset by the free Skype service they get. The unit gets a little hot, which is surprising as it's not really a CPU intensive unit, especially in standby. A real keypad would be nice and as a computer user the soft "ABCDE..." format is awkward - but maybe that's the point as it's aimed at non-technical users. But these are minor issues, as the device is perfect for its intended use.