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Assertiveness at Work: A Practical Guide to Handling Awkward Situations [Paperback]

Ken Back , Kate Back
4.4 out of 5 stars  See all reviews (9 customer reviews)

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Paperback, 1 Jun 1999 --  
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Book Description

1 Jun 1999
This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.


Product details

  • Paperback: 224 pages
  • Publisher: McGraw-Hill Publishing Co.; 3rd Revised edition edition (1 Jun 1999)
  • Language: English
  • ISBN-10: 0077095332
  • ISBN-13: 978-0077095338
  • Product Dimensions: 22.8 x 14.6 x 1.4 cm
  • Average Customer Review: 4.4 out of 5 stars  See all reviews (9 customer reviews)
  • Amazon Bestsellers Rank: 276,432 in Books (See Top 100 in Books)
  • See Complete Table of Contents

Product Description

About the Author

Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.

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Customer Reviews

4.4 out of 5 stars
4.4 out of 5 stars
Most Helpful Customer Reviews
44 of 44 people found the following review helpful
5.0 out of 5 stars Clear, practical,. grounded 20 Jun 2000
By A Customer
Format:Paperback
I bought this book back in 1991 and must have one of the most thumbed through editions ever! I am a counsellor and have found the material in this book to be invaluable both for myself, and for my clients. It is really clear and easy to read, yet unlike so many self-help books has a depth to it which makes it realistic. There is no 'magic' solution here - the authors honestly talk about the need to practice skills - but there is a hope for anyone who would like to become more honest with others about theirs feelings and thoughts
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55 of 57 people found the following review helpful
5.0 out of 5 stars Easy to read, good guide to assertiveness 19 Aug 1999
By A Customer
Format:Paperback
I am Lucy Barnes-Watson of Patina.co.uk. I am a trainer and personal coach in management, leadership and personal skills. I require two types of books a) "advanced" texts which further develop my own knowledge and skills to become a better trainer. b) "basic" texts which I can give to my "students" to read.

Bearing the above in mind, I have this to say:

This is an excellent first introduction to assertiveness. It is easy to read and covers the basics at the beginning, developing into more advanced usages of assertiveness. A good "first-time" book on assertiveness and one which I can give to my students.

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7 of 7 people found the following review helpful
5.0 out of 5 stars Thorough, Clear, Readable and Very Useful 26 July 2009
Format:Paperback|Amazon Verified Purchase
This was recommended to me by a colleague who uses it as her 'bible' when delivering assertiveness workshops for top level public sector managers.

It's marvellously well structured, detailed in the most helpful way and uses superbly contextualised examples throughout. Most of all it's interesting and readable.

An excellent book for personal and professional use.
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