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Assertiveness at Work: A Practical Guide to Handling Awkward Situations [Paperback]

Ken Back (Author), Kate Back (Author)

4.7 out of 5 stars See all reviews (9 customer reviews)

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Product details

Paperback: 224 pages
Publisher: McGraw-Hill Publishing Co.; 3Rev Ed edition (1 Jun 1999)
Language English
ISBN-10: 0077095332
ISBN-13: 978-0077095338
Product Dimensions: 22.8 x 14.6 x 1.4 cm

Average Customer Review: 4.7 out of 5 stars See all reviews (9 customer reviews)

Amazon Bestsellers Rank: 86,428 in Books (See Top 100 in Books)
- #18 in Books > Business, Finance & Law > Management > Management Skills > Assertiveness

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Product Description

Book Description

This is a self-training assertiveness book that meets the needs of managers by applying itself to familiar work situations. The authors offer guidance on developing assertiveness in a way that minimises conflict and stress and optimises management effectiveness. This new edition combines the practical approach of the best-selling second edition with new sections on being assertive upwards, negotiating assertively, and how assertion can help during times of change.

About the Author

Ken and Kate Back are the founders and directors of Ken and Kate Back Limited which specialises in assertiveness training for people at work. They have brought together their extensive training experience to produce videos and articles on assertiveness, and have also appeared on television programmes to promote assertiveness in the workplace.

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Customer Reviews

9 Reviews

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4 star:		(3)
3 star:		(0)
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Average Customer Review

4.7 out of 5 stars (9 customer reviews)

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44 of 44 people found the following review helpful:

5.0 out of 5 stars Clear, practical,. grounded, 20 Jun 2000

By A Customer

This review is from: Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Paperback)

I bought this book back in 1991 and must have one of the most thumbed through editions ever! I am a counsellor and have found the material in this book to be invaluable both for myself, and for my clients. It is really clear and easy to read, yet unlike so many self-help books has a depth to it which makes it realistic. There is no 'magic' solution here - the authors honestly talk about the need to practice skills - but there is a hope for anyone who would like to become more honest with others about theirs feelings and thoughts

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31 of 31 people found the following review helpful:

5.0 out of 5 stars Good, easy to read and not superficial, 13 April 1999

By A Customer

This review is from: Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Paperback)

Describes assertive, non assertive and aggressive behaviours. Gives useful suggestions on how to face different situations, explaining in plain English the psychology background of everyday reactions and interactions. The whole subject can easily fall in the 'common sense' category, but this book doesn't. Easy to read. Contains exercises.

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54 of 56 people found the following review helpful:

5.0 out of 5 stars Easy to read, good guide to assertiveness, 19 Aug 1999

By A Customer

This review is from: Assertiveness at Work: A Practical Guide to Handling Awkward Situations (Paperback)

I am Lucy Barnes-Watson of Patina.co.uk. I am a trainer and personal coach in management, leadership and personal skills. I require two types of books a) "advanced" texts which further develop my own knowledge and skills to become a better trainer. b) "basic" texts which I can give to my "students" to read.

Bearing the above in mind, I have this to say:

This is an excellent first introduction to assertiveness. It is easy to read and covers the basics at the beginning, developing into more advanced usages of assertiveness. A good "first-time" book on assertiveness and one which I can give to my students.

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Most Recent Customer Reviews

4.0 out of 5 stars Assertiveness at work
This book was recommended to me by a professional coach and I have found it extremely usefull with its common sense approach.

Published 16 days ago by Isa

5.0 out of 5 stars Best Book on Practical Assertiveness
This was a book I was given as part of a course about 25 years ago and it's been one of my resources ever since. Read more

Published 10 months ago by C. R. Downing

4.0 out of 5 stars Personal Development must
I am doing a Foundation Degree in Leadership and Management and I have struggled with assertiveness all my working life. Read more

Published 23 months ago by Little Moi

5.0 out of 5 stars Thorough, Clear, Readable and Very Useful
This was recommended to me by a colleague who uses it as her 'bible' when delivering assertiveness workshops for top level public sector managers. Read more

Published on 26 July 2009 by A. Leigh

4.0 out of 5 stars A straightforward, fuss free practical guide
Although it reads very much like a text book (a very stuffy numbering approach to the various tables was a turn off) and doesn't share an overly friendly or personal tone, it... Read more

Published on 12 July 2009 by Alli

5.0 out of 5 stars Simple, interesting, and effective
I really like this book. It gives effective, clear guidelines on improving assertiveness. I particularly like the fact that it also explores the psychological factors behind... Read more

Published on 27 Oct 2001 by M. Gandolfo

› See all 9 customer reviews on Amazon.co.uk

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