Having had to make two calls for service advice for my 3G Kindle in less than a week, I am now informed that the un-lighted cover made by Amazon has a fault: the two metal blades that hook into the Kindle on the LHS apparently short-circuit the Kindle battery current. In the lighted cover version these metal blades pick up Kindle battery current in order to power the reading light. This short circuit makes it impossible to fully charge the Kindle when fixed in the un-lighted cover - the Kindle indicator light is, shall we say, forever amber. It doesn't go green to show that the battery is fully charged, even after 24 hours on charge via USB to the PC ! This electrical fault may explain at least some of the bizarre faults reported by users about Kindle screens "freezing" and other paranormal phenomena.
Paradoxically, the lighted Amazon cover does NOT appear to have this issue - and is currently recommended by Amazon as an option to overcome this problem with the cheaper version - although it has to be said that the lighted version is very much more expensive ...! Considering the exorbitant cost of these Amazon accessories (£30 or $48 for the un-lighted cover; £50 or $80 for the lighted version in the UK market) it's rather surprising that the un-lighted version should be so poorly designed that it interferes with the operation of the device.
So the answer to Valentina Gioppo's question would seem to be that Amazon has indeed withdrawn the un-lighted cover version from the market because of this mysterious "shorting" fault, reported in several different forms by many Kindle users.
I contacted Amazon about this both in UK and USA and they both gave me the standard reply: the item is not in stock and you will be notified when and if it is available again. To be noted, they were quick to recommend the lighted cover instead, so I second A.F. Fell´s thoughts about the cover being pulled because of the aforementioned problems. I opted for the lighted cover myself and despite the price I think it might be worth it as an all-around solution to protect and use the Kindle
Valentina Gioppo is correct - the lighted cover is recommended by Amazon (at higher cost) because "it has no issues when connected to the Kindle", as Amazon Kindle Service said to me. They no longer supply the un-lighted Amazon cover - because unfortunately a batch of the un-lighted covers has a short-circuit fault linked to the two metal blades that are used to clip the Kindle into the cover. This fault arises because the narrow sockets where these two blades enter the left side of the Kindle are actually live connectors to the battery. In the case of my 3G Wi-Fi Kindle, this short-circuit fault in the cover led to very lengthy recharge times (about 24 hrs).
Any other Kindle users who have problems induced by the faulty un-lighted cover should negotiate with Kindle Service for a refund for the faulty cover - and they should also request a complimentary payment to compensate for the inconvenience - this is available here in the UK. This indicates that Amazon has recognised the problem with faulty un-lighted covers and is taking it seriously. Tony Fell, Leeds, UK
I toohad ongoing problems with my Kindle resetting itself when in the cover. After many chats with Amazon, they said take it out of the cover. This worked but I am now left with no cover. Will Amazon send replacement covers to those effected? My husband has no problem with his cover. Both covers are non-lit.
Hi Valentina, fair play to Amazon...they were very helpful, admitted the fault and offered the refund. Good enough for me! Shame about the case though, I quite liked it. Guess I'll buy the lighted version now
I have dealt with Amazon for over the past year and have absolutely no problem with their service. They even called me one day to check everything was OK. My only comment is that today is the first time I have heard they were refunding money. I have bought 3 Kindles and only mine has the problem and very are very happy with our Kindles to the point where I will not even consider buying an I-pad to read books from!
My mother says she has never read so much in her life. I told her that at 70 there is no reason why she should not read when she wants to. I also seem to have gotten good at speed reading as I churn through books at an incredible rate.
P.Snell: I can relate with the speed. I started a book two days ago and I already read 66% of it, which is quite a lot above my usual reading speed rate, especially for an average thriller! Your mother must surely appreciate the ability to adjust font sizes :)
I bought this cover and it was one that caused the problems which are now well documented. I noticed that the upper lug on the hinge was probably touching the electrical contact inside the Kindle. This is meant for the cover with a light. I used a small instrument file and carefully removed two millimetres from the tip of the lug. My Kindle has worked perfectly ever since.
I thought the standard cover without a light was expensive and am very reluctant to buy the "lighted" cover for £50.99, although I do need to get a decent cover for my Kindle. The lack of any comments from Amazon giving details of potential availability are more than annoying. It is poor customer service. If the Kindle was not an Amazon product, I would have gone elsewhere to source a cover that fits the Kindle properly.
My cover seemed to be causing crashing issues with my Kindle; I called up Amazon in January and they sent me the lighted version, free of charge. My Kindle hasn't crashed since, and battery life is a lot more predictable.
Shame, though, as while the lighted cover is quite cool, I don't often need the built-in reading light, and it's significantly heavier than this version of the case.
I don't know if all these cases were affected, or if it was just a batch, or a random problem that doesn't affect them all. And I don't know if Amazon have explicitly recalled them, or whether they're just exchanging them for people who are actually having crashing problems.
So, I guess this case is at least temporarily pulled as a precaution. Hopefully there will be a safe replacement along at some point, because it's actually a very nice, albeit quite pricey case.
I quite agree the cost of the lighted cover is prohibitive. The Kindle is not cheap and I feel that protecting it is important but £50 odd pounds? I also would have liked the option to go elsewhere for the cover. Is this a case of Amazon being greedy or just protectionism?
I've been having the exact same problem but didn't realise it was because of the case. I contacted Amazon CS on Saturday and they very kindly agreed to send me a new Kindle, they didn't mention anything about the case being the problem - admittedly I didn't tell them I was using a case because I didn't think it was the cause of the problem. It sounds like I will still have the problem when I put the new kindle in the old leather case. I will call them again now I have this new information and hopefully they will refund the cost of the leather case.
I bought a 3G Kindle at the end of 2010 with the hard case. I have had intermittent problems with it locking up and no amount of resetting gets it going until it has been charged again (usually when I am on vacation and wanting to read a book!). It has been in one of these "un-lighted" hard cases since day one, and having Googled it it seems that many people have power issues that may be related to the case. I have just got off the 'phone with Amazon CS - as the Kindle is out of warranty they have offered a replacement for £50, but though I mentioned the case to two different operatives they dismissed it as being the issue. See this CNET link for further comment on the issue - http://news.cnet.com/8301-17938_105-20026116-1.html.