This book had some really good ideas and brought up some very good points, but the execution of the book was fairly poor. The example conversations we not convincing and were said in such a manner that I don't think would have helped the given situation. For example, the chapter on paraphrasing had the following solution to a child's opening statement:
Child: "Camp stinks this year. It's not like last year. The counselors don't care. Some of the kids are really mean."
Father: "You sound disappointed that camp is different this year and not as nice as last year, as if you were hoping that you would be as close to the counselors as you were to Brianna last summer? And it sounds like as if you felt hurt by some of the kids?"
Perhaps this conversation is an exaggeration to get the point across, but if I were a kid and I heard this, I think I would have been put off by this. Paraphrasing is defintiely a good idea, but the way the authors presented it was poor.
As for the general content of the book, it was mostly about what *not* to do. Basically, the idea of what exactly you *should* do was left open-ended. Example conversations reflected this, most of them were things you shouldn't say, not what you should. This isn't particularly useful for someone who learns by example, but I do have to admit that I have a much clearer idea of how to be a better listener.
Minus half a star - Poor conversations
Minus star and a half - Focused too much on what one shouldn't do.
Otherwise it was fabulous!