Strange ratings you ask? Let me explain. My 5 yr old daughter loves using this, and I was originally very pleased with my purchase. At the time of buying I researched refills, there was a 2000 bumper bead refill pack available. Now there is nothing of the sort, the only option available to returning customers is to buy another starter kit, the cheapest one being £10 for another 800 beads (same amount as in the flower station), also including everything else you already have. I find this completely unacceptable seeing as 800 beads gives a few hours use at most, which is fine the first time round, but every time?! We've resorted to not spraying the beads at the moment (which is the point of it!) while I decide what to do but I certainly won't be bullied into repeatedly being ripped off. Can't imagine it being a production problem seeing as all the starter kits are still out there. Gave this company my cash in good faith, now left feeling disappointed and guilty for getting my daughter into this in the first place. Rant over!