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Applying Design for Six Sigma to Software and Hardware Systems (paperback) Paperback – 5 Sep 2012

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“New products are critical for growth and sustainable returns. This book is a comprehensive outline and practical reference that has wide applications to development programs both simple and complex. I am surprised by the number of organizations that rely on ‘tribal knowledge’ and outdated processes for new product development. Applying Design for Six Sigma to Software and Hardware Systems details the tools and the roadmap used by those organizations that are outpacing their competitors.”
—Ralph Quinsey, President and Chief Executive Officer,
TriQuint Semiconductor

Applying Design for Six Sigma to Software and Hardware Systems is a must-read for anyone involved with product development. The book is very well structured, with systematic tools and guidance. There are several examples and case studies that help illustrate the concepts, and it is easy to read and provides several methods to apply for success. Finally, a great DFSS book covering both hardware and software—the right way.”
—Sam Khoury, Senior Program Manager,
General Dynamics C4 Systems

“Eric and Patricia generously share their vast technical experience in Applying Design for Six Sigma to Software and Hardware Systems. This book is filled with real-world, practical examples that make it interesting to read and easy to apply. I especially appreciate the historical perspective on the genesis of Six Sigma and evolution of DFSS from someone who was part of that process from the beginning. Many detailed flowcharts provide a useful framework for implementation of DFSS. This much-needed book fills a gap in DFSS literature and I highly recommend it. Anyone involved in designing high-tech products, in particular those with significant hardware and software components, will find it to be a very valuable resource.”
—Robert Shemenski, Jr.,
Achieving Competitive Excellence (ACE) Discipline Chief at Pratt & Whitney and Adjunct Professor of DFSS at Rensselaer Polytechnic Institute

“As deep as it is clear, the book is a tour-de-force of innovative, practical applications of Design for Six Sigma, and should be on every Master Black Belt’s bookshelf.”
—Matthew Barney, Ph.D., Vice President, Leadership Development,
Infosys Technologies, Ltd.

“Out of many books about Design for Six Sigma, here is a book that is based on extensive empirical evidence and a book that focuses on specific actions that middle managers, institutional leaders, and front-line supervisors can take to make their DFSS deployment as well as actual projects better today. This book challenges beliefs of earlier perception with powerful experience and strong tools used in such a way that the individual stages and maturity of companies are respected and still challenge performance rate.”
—Nina Schwartz, MBB,
Director, Six Sigma Excellence

“The book provides a comprehensive treatment of DFFS for hardware and software systems. By describing, in detail, common objections and misconceptions about DFSS and by providing the tools required to measure progress and track risks, this book is an invaluable tool to anyone keen on building superior-quality hardware and software systems.”
—Sudhakar Ramakrishna, Corporate Vice President,
Motorola Wireless Broadband Access Solutions and Software Operations

“It’s a must read for anyone who wants to achieve success and cultural institutionalization. I was responsible for deploying DFSS to more than one thousand global technology personnel at Honeywell (for both hardware, software, and HW/SW integrated solutions) and this book would have made my job much easier. Many of the concepts for success and failure are ones that I experienced firsthand. This is the first DFSS book with an approach for both software and hardware integrated systems. It’s refreshing to see a book that addresses the aspect of requirements flow down as well as aligning the procurement processes with suppliers. This book is not only theoretical but also practical, allowing the reader access to tools and templates for implementing each step of the DFSS lifecycle. The approach to risk management is the most comprehensive that I’ve seen that actually characterizes what one would experience in a real development situation and not just from a theoretical perspective. It’s clear that the authors have compiled years of practice, experience, and consultation into this excellent book on DFSS.”
—Morris Daniely, Director for Global Quality,
Honeywell Process Solutions

From the Back Cover

The Practical, Example-Rich Guide to Building Better Systems, Software, and Hardware with DFSS

Design for Six Sigma (DFSS) offers engineers powerful opportunities to develop more successful systems, software, hardware, and processes. In Applying Design for Six Sigma to Software and Hardware Systems, two leading experts offer a realistic, step-by-step process for succeeding with DFSS. Their clear, start-to-finish roadmap is designed for successfully developing complex high-technology products and systems that require both software and hardware development.

Drawing on their unsurpassed experience leading Six Sigma at Motorola, the authors cover the entire project lifecycle, from business case through scheduling, customer-driven requirements gathering through execution. They provide real-world examples for applying their techniques to software alone, hardware alone, and systems composed of both. Product developers will find proven job aids and specific guidance about what teams and team members need to do at every stage.

Using this book’s integrated, systems approach, marketers, software professionals, and hardware developers can converge all their efforts on what really matters: addressing the customer’s true needs.

Learn how to
  • Ensure that your entire team shares a solid understanding of customer needs
  • Define measurable critical parameters that reflect customer requirements
  • Thoroughly assess business case risk and opportunity in the context of product roadmaps and portfolios
  • Prioritize development decisions and scheduling in the face of resource constraints
  • Flow critical parameters down to quantifiable, verifiable requirements for every sub-process, subsystem, and component
  • Use predictive engineering and advanced optimization to build products that robustly handle variations in manufacturing and usage
  • Verify system capabilities and reliability based on pilots or early production samples
  • Master new statistical techniques for ensuring that supply chains deliver on time, with minimal inventory
  • Choose the right DFSS tools, using the authors’ step-by-step flowchart
If you’re an engineer involved in developing any new technology solution, this book will help you reflect the real Voice of the Customer, achieve better results faster, and eliminate fingerpointing.

About the Web Site  The accompanying Web site,, provides an interactive DFSS flowchart, templates, exercises, examples, and tools.

--This text refers to the Hardcover edition.

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Most Helpful Customer Reviews on (beta) 3 reviews
1 of 1 people found the following review helpful
The Secret to Successfully Engineering Innovative Products 15 Oct 2014
By Teva Brown - Published on
Format: Paperback
I was tasked with helping create the curriculum for Design for Six Sigma in a large medical device company, who was an up and comer in Proprietary Delivery Systems. This book became my bible. I have never read anything as complete, detailed, and easy to follow. I spent two months pouring over just the Voice of Customer section. Dr. Maass takes seemingly impossible tasks and enables the reader to follow his logic and success. If you're in the business of designing a system for product development, whether it is software related or not, this book has everything you need. Dr. Maass takes the seemingly difficult task of identifying exactly what the customer is asking for and translating those needs into predictive engineering, leading to a highly successful product on the first try.

If you've ever wondered how inventions become successful via engineering methods, this is the secret. Dr. Maass is the reason Medtronic is who they are, and how they've been able to dominate the market for so many years.
1 of 2 people found the following review helpful
A Must Have for DFSS Application 2 Jan 2012
By AvidReader - Published on
Format: Hardcover
If your company is deploying a Design For Six Sigma program, then this book will become the most valuable item in your toolkit. The authors distil their "real world" experience implementing DFSS at Motorola. This resource is comprehensive - starting with pragmatic steps for addressing the resistance to change progressing through planning & including clear roadmaps for each DFSS project phase. Each technical chapter begins with an overview of the purpose of this deliverable in the DFSS roadmap, then provides instruction & examples. It is filled with flow charts, figures, diagrams and analysis results that will enable the reader to apply these techniques to product design & development. If you don't have 30 years of experience applying Six Sigma to design & manufacturing, then this is the next best thing.
2 of 4 people found the following review helpful
Practical advice from a practitioner 28 Sep 2009
By David A. Mitchell - Published on
Format: Hardcover Verified Purchase
Eric Maass has invested over 30 years with Motorola bringing new prodcuts to life. In this book he walks the reader htrough the systematic process. Great handbook for the beginner as well as the frequent user.
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