- Paperback: 169 pages
- Publisher: Stationery Office Books (Jun 2002)
- Language English
- ISBN-10: 0113308663
- ISBN-13: 978-0113308668
- Product Dimensions: 29.2 x 20.8 x 1 cm
- Amazon Bestsellers Rank: 982,098 in Books (See Top 100 in Books)
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Product Description
Synopsis
Part of a series that guides business users through the planning, delivery and management of quality IT services, this publication covers the software development life cycle and provides details on business change with the emphasis on requirement definitions and implementation.
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Amazon.com:
3.3 out of 5 stars (3 customer reviews)
29 of 29 people found the following review helpful:
3.0 out of 5 stars
Weakest of ITIL series, 30 Jun 2004
By Mike Tarrani "www.tarrani.com" - Published on Amazon.com
This review is from: Application Management (IT Infrastructure Library) (Paperback)
This ITIL guide is the weakest of the series because the approach is outmoded with respect to contemporary development life cycles. The chapters address the following key areas and follow the older waterfall SDLC:(1) Requirements
(2) Design
(3) Build
(4) Deploy
(5) Operate
(6) Optimize
The latter three milestones - deploy, operate and optimize - spill over into service management covered in the Service Delivery and Service Support guides in the series. In that respect this guide does provide a comprehensive picture of applications delivery, and service and support delivery.
If you are pursuing ITIL certification you will need this guide, despite the shortcomings I noted because the material will be part of the exams. However, if you are only exploring ITIL as a viable framework for your organization I would bypass this book unless/until you decided to actually implement ITIL and/or pursue certification.
1 of 1 people found the following review helpful:
3.0 out of 5 stars
Only for the enthusiasts, 6 Jun 2008
By Pete - Published on Amazon.com
This review is from: Application Management (IT Infrastructure Library) (Paperback)
The App Management book is in a different format from other ITIL books, but on a consistent theme. There is a tendency for these books to be rather dry reading, and therefore purely reference, but this book is definitely more readable (and correspondingly less referenceable).Would I recommend it? Not for a casual user. Consider it if you are collecting the set of ITIL books, but otherwise look elsewhere.
I probably am biased a little because of a belief that ITIL (V2) doesn't really handle Application Management as well as the more generic service delivery and service support functions. If you are 100% ITIL is the answer for everything, feel free to ignore this review and buy it anyway.
4.0 out of 5 stars
Good start, but..., 29 Nov 2007
By Gerard Blokdijk "“YOU ARE MISSING OUT I... - Published on Amazon.com
This review is from: Application Management (IT Infrastructure Library) (Paperback)
I'm from the ITIL v1 generation - in the late eighties I got my ITIL Managers certification, based on the original set of endless white books.Then along came service support and service delivery in ITIL v2 which brought it all together and changed the face of IT Service Management forever. After that a few other volumes were released of which this was one - and it never has been really clear where it fitted in.
Ah well, on to ITIL v3 I say.
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