I have to admit to a 'relationship' with the Chapman family. My wife and I bought Gidleigh Park in 1977 and converted it to an hotel, and Kit's parents Etty and Peter came to stay in our first year. Then we got to know Kit and Louise, and in the last twenty years they have become good friends.
In a sense the Castle Hotel is a competitor of ours, but it is a friendly competition, and we admire what first Kit's parents, then Kit and Louise have achieved in developing an admirable hotel and restaurant in a dreary town - I know they won't object to such a characterisation of Taunton, indeed some of the most amusing passages in the book are Kit's accounts of his skirmishes with Mr. Waffles on the local council.
In a town like Taunton, Kit has had to be a talent scout for top quality staff and also an entertainment impresario as well as hotelier, and his accounts of their gastronomic dinners and music weekends tempt me too. In these two pages Chapman reveals what drives the managers of GOOD hotels. We would be ashamed to charge for mediocre food and service, and we value the compliments of our clients more than we do the profits that we can make in the business.
This book is essential reading for everyone in the trade, and also for hotel wannabees, some of whom might be discouraged by the variety of demands made on a hotel manager on a daily basis. I can well remember thinking how romantic it would be to run an hotel before we started Gidleigh Park - it IS good fun but it is also bloody hard work, and it requires a great variety of skills all of which Kit Chapman has in spades.
In addition to all of his skills as an hotelier, he is a very good writer and the book was finished long before I was ready for the end. Could we please have another year in your life, Kit?
Paul Henderson Paul Henderson Proprietor, Gidleigh Park Hotel and Restaurant