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All Business is Local: Why Place Matters More than Ever in a Global, Virtual World [Paperback]

John Quelch , Katherine Jocz

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Book Description

23 Feb 2012 0241961645 978-0241961643

What's the most important factor in business today? Global competition? Digital development? Or is the age-old concept of 'place' actually the key to success even in todays advanced economy?

Marketing experts John Quelch and Katherine Jocz believe that huge opportunities are on offer to marketers and business leaders if they stay focussed on the power of locality. In All Business Is Local, they propose a radically different way of looking at marketing. As society becomes increasingly globalized and obsessed with the virtual world, businesses can easily forget that 'place' is more relevant than ever, and that it remains a major factor in the way we organize our lives.

Radically redefining 'place' as a business imperative in the global economy, Quelch and Jocz explore five categories (psychological, physical, virtual, geographical and global) and teach us that just as customers' relationships to places profoundly affect their relationships to businesses, today's companies - large and small - have to be local as well as global in order to succeed.


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This book is a timely reminder that not all markets are global and even those that are have local foundations. Consumers trust big brands but they also trust local relationships based in their community. Well worth the read (Sir Terry Leahy, former CEO, Tesco )

This is not a back-to-basics book: it takes the debate a great step forward. All Business Is Local identifies and endorses the most important aspects of global market­ing - then convincingly demonstrates not just the need for local sensitivity but also the huge competitive value that an evocative sense of place can confer on ambitious brands (Sir Martin Sorrell, CEO WPP )

Technology has rendered distance irrelevant, but that does not mean we should for­get the importance of location. Quelch and Jocz remind us that, while we may all be global citizens, we are deeply influenced by our connections to place. All Business Is Local is a thoughtful and counterintuitive book (Don Tapscott, bestselling co-author of Wikinomics )

About the Author

John A. Quelch is dean, vice president and distinguished professor of inter­national management at the China Europe International Business School (CEIBS). He was formerly senior asso­ciate dean of the Harvard Business School and dean of the London Business School. He is also a director of WPP and Alere, a member of the Coun­cil on Foreign Relations, and a fellow of the Royal Geographical Society.

Katherine E. Jocz is a consultant and writer on marketing. She was formerly a research associate at the Harvard Business School and director of networks and relationships at Marketspace, a Monitor Group company. She has served as a member of the editorial review board of the Journal of Marketing and the board of directors of the Asso­ciation for Consumer Research.


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2 of 2 people found the following review helpful
4.0 out of 5 stars The more things change, the more they remain the same 18 Mar 2012
By N. Noor - Published on Amazon.com
Format:Kindle Edition|Amazon Verified Purchase
The authors do a great job of making the case for localization and importance of geography when it comes to branding, and in general marketing. There are some interesting anecdotes (e.g., how Malaysia attracted investment from multinational corporations) which make for an entertaining read. Also peppered throughout are high level frameworks that others have used to strike a balance around globalization and localization of various product attributes. These may help readers to consider new dimensions as they explore the concepts on their own.
Having said that, towards the end of the book, the proof to support the thesis around why location is ever so important gets a bit tiring, with the last chapter rehashing some of the concepts introduced earlier in the book.
1 of 1 people found the following review helpful
3.0 out of 5 stars If You're Enamored of Globalism, Read This Book 10 July 2012
By Daniel - Published on Amazon.com
Format:Hardcover
Responding to World is Flat Friedmanites and other idealogues of the globalized world economy, author John Quelch says "Actually, business is still very much local" (my paraphrase). In other words, business is and always will be serving local communities, influenced by local contexts, and driven by local factors." As the title says, all business is local.

Perhaps Quelch and Jocz are responding to a global-only business ideology that I am unaware of, but I thought the thesis was sort of a well-known fact. All business serves a clientele firmly ensconced within a locality. All business is affected by local factors. The authors' research was interesting, but almost unnecessary due to the obvious nature of the point being proven. People live in places. Business cater to people in places. Right.

This book, like other books that I've read, seems primarily to serve a select audience -- the C-level executives of Starbucks, Microsoft, McDonalds, and Dell. The book's advice, research, and directives seem best suited for massive global firms that operate on a multinational scale. This is a far cry from my little sandbox of limited business experience. This target audience focus isn't a problem. After all, there are a lot of Fortune 500 companies playing ball in the vast global arena, but aren't there more little guys, startups, and VC fledglings? Not all businesses aspire to the explosive franchise levels of a McDonald's.

I do, however, appreciate the authors' emphasis upon the importance of localized marketing and localized product tailoring. Despite the veneer of "globalism" upon the world business scene, the globe is still comprised of individuals who live in their own cultures. Businesses, like all of us, could be a bit better at cultural awareness, adaptation, and sensitivity.
3.0 out of 5 stars Readable but quite descriptive, offering little insight for practitioners 27 Feb 2013
By ServantofGod - Published on Amazon.com
In short, the authors spent over 150 pages on the importance of a single concept:- To be a strong global player, you have to be a strong local player. The writing is good and the examples are interesting. Yet, it is not insightful or prescriptive on how to manage or market a global brand or business in any local market. In case you can fully appreciate the wisdom of HSBC's slogan - "The World's Local Bank", There's no need for you to read this book at all.
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