Most helpful critical review
65 of 70 people found the following review helpful
Avoid Aliendell like the plague: Horrible products, horrible shipping, horrible customer service
on 22 June 2012
Well, first things first, the computer took about a month to reach my house because it was sent from Germany to Ireland. It went from Germany to China (?) from China to the UAE (!) then back to China (seems like it forgot something) then back to Germany (no place like home!) and then to Dublin, Shannon and, finally Cork (This computer has seen more of Ireland than me!)
When I finally received it, I started having problems from the moment I got it out of the box. BSODs everywhere. They seemed to be caused by either the GPU or the motherboard. I called Alienware and they sent a "tech". I say "tech" because he had no bloody clue about the computer: he repaired it looking at an instruction booklet. He changed the mobo and the GPU (causing a POST error in the process) and then the screen. This solved nothing.
After that, I held to the computer for several months, enduring the BSODs, but they started becoming more frequent, until I couldn't stand it anymore and called Dell/Alienware. After much begging, they took the computer for repairs and changed the motherboard AGAIN. Unsurprisingly, I started having BSODs less than two days after receiving the computer.
Fed up, I called Alienware and asked for either a swap or a refund. They won't have any of that. They are offering to """repair""" the computer again (I bet they will change the mobo, that would be something new!). So, I have a piece of overpriced junk, that can't be repaired and won't be swapped or refunded. Avoid Alienware: they're the Nickelback of the computer world. Sager, Novatech or even ASUS or MSI are probably much better and less overpriced.