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I'm afraid this is a mixed response. I bought this for a trip to New Zealand and I was using two different airlines for the journey. Economy Plus both ways I found it worked on Air New Zealand for the trip from Los Angeles to Auckland and return, but not on Virgin Atlantic for the trip between Heathrow and Los Angeles and return. I haven't tried it on United but the last time I flew with them they proved to be very good at customer service but I am sorry hat doesn't answer the question for you.
26 Jan 2014 by Robin
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