Lee Siegel is one of those people who've been caught out in their use of new media, and there's a mean-spirited streak throughout this book that reflects that somewhat. (After receiving hideously abusive comments about his work, and getting no support from his editors, he went online anonymously to put some positive comments about himself to counter the criticism and got found out). Many of his targets in the book seem to be simply competition for the large audience for popular social science (people like Douglas Rushkoff and Malcolm Gladwell) rather than real academic analysts of the pros and cons of the internet, and he's rather too simplistic in his dismissal of scholars like Lawrence Lessig and Jay Rosen as self-interested 'internet boosters'. His claim that there's no real criticism of the internet, is only partly true and mostly about news media, and ignores a whole tranch of cyber-scepticism and cyber-pessimism in the academic literature on the subject, from which he might have learned a lot to strengthen his position.
As a scholar of journalism and political communication, who has looked at new media too, however, some of his core criticisms of the internet, are to my mind spot on. His comments about how no-one would delight in 'citizen heart surgeons' but seem eager to talk about 'citizen' journalists is absolutely right. A levelling of access to public communication does not equal a levelling of public competence to communicate and celebrating that as democratisation in action, as so many people (including many academics) have done, is naive at best, dangerous at worst. (It's simple technological determinism; the ability to click on a mouse, and type comments on a webpage- just like I'm doing now- is transformed into the ability to make a cogent, coherent contribution.) The debate over whether the internet leads to homgeneity or heterogeneity is a central one in academic debates, but certainly the case that Siegel makes here too (alongside his excoriation of American Idol and its ilk) has some weight and validity to it. The final main point about the shift from valuing knowledge (which takes time, effort, and ability to acquire that not everyone has) to valuing information (which the internet makes immediate, relatively effortless, and relatively ability free) is also one that has validity. I too cannot see the real merit of technologies that allow anyone to say anything about anything, regardless of what they know, and it be treated as equally valid as what anyone else says (Wikipedia this means you). As Siegel says, viewing this as democratising, turns expertise into something to be shunned, abhorred and derided, in favour of the immediate, the spontaneous, the ill-considered, the trivial and the opinionated. How, in the end, can this better than, or preferable too, all the undoubted flaws and limitations of 'big' media?
This book is really a primer for getting into ways of critiquing the internet, but ironically perhaps, given Siegel's defence of expertise, it's not in books like this that you'll find the debates getting to the real heart of the issues. For that you need to go to the expert, academic literature (consider for instance Gordon Graham's 'The Internet a Philosophical Inquiry', or Margolis and Resnick's 'Politics as Usual'). Still there's enough invective here to keep the blogosphere happy (or angry) for a while.