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Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations Paperback – 26 Aug 2005


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Advanced Facilitation Strategies: Tools and Techniques to Master Difficult Situations + Facilitating with Ease!: Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers (Jossey-Bass Business & Management Series) + How to Run a Great Workshop: The Complete Guide to Designing and Running Brilliant Workshops and Meetings
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Product details

  • Paperback: 272 pages
  • Publisher: John Wiley & Sons; Pap/Cdr edition (26 Aug 2005)
  • Language: English
  • ISBN-10: 0787977306
  • ISBN-13: 978-0787977306
  • Product Dimensions: 21.6 x 1.7 x 27.8 cm
  • Average Customer Review: 3.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: 570,676 in Books (See Top 100 in Books)
  • See Complete Table of Contents

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Product Description

From the Back Cover

Advanced Facilitation Strategies

From Ingrid Bens, the author of the best–selling book Facilitating with Ease!, comes the next–step resource for project leaders, managers, community leaders, teachers, and other facilitators who want to hone their skills in order to deal with complex situations. Advanced Facilitation Strategies is a field guide that offers practical strategies and techniques for working with challenging everyday situations. These proven strategies and techniques are based on experience gleaned from hundreds of facilitated activities in organizations of all sizes and in all sectors.

Both novice and seasoned facilitators who have had firsthand experience designing and leading meetings will benefit from this reality–based playbook. Advanced Facilitation Strategies is filled with the information facilitators need to

  • Become better at diagnosing facilitation assignments and creating effective process designs
  • Broaden their repertoire of tools to make impromptu design changes whenever they are needed
  • Learn to be more resilient and confident when dealing with dysfunctional situations and difficult people

This book includes techniques for dealing with dilemmas in facilitation, shows how to maintain neutrality in various situations, and reveals how to work effectively with group leaders. Bens outlines six common decision quandaries and offers tips on how advanced facilitators resolve them. She suggests various tools that can be used to intervene in group conflicts in order to put participants back on track. The author also outlines five steps for managing complex situations assessment, design, contracting, implementation, and follow–up and shows how to implement each step to maximize effectiveness.

Advanced Facilitation Strategies, with an accompanying CD–Rom, is a valuable toolkit filled with customizable instruments, charts, tools, checklists, references, and guides for all practitioners.

Praise for Ingrid Bens′s Facilitating with Ease!

"Facilitating with Ease! is a gold mine of tools, tips, and wisdom, useful for both novices and experts. In a world where everyone must facilitate or fall behind, this guide will help you stay ahead!"
Jim Gannon, senior vice president of human resources development, Royal Bank Financial Group

"Facilitating with Ease! is a must–have resource. I′ve been in OD for fifteen years and this is one of my ′go–to′ books."
Rob Mullins, senior training consultant, The Boeing Company

"Facilitating with Ease! is so thorough and so well organized, we′ve made it the centerpiece of our facilitator training program."
Karen H. Wunderlin, president, Wunderlin Consulting

About the Author

Ingrid Bens is a consultant, speaker, and trainer who specializes in facilitation skills, team building, conflict management, employee participation, and organizational change. She is a partner in the consulting firm Participative Dynamics.

Inside This Book (Learn More)
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WHEN WE FIRST SET OUT TO LEARN SOMETHING NEW, it's very helpful to have simple guidelines to follow: charts and graphs, checklists and straightforward tables of do's and don'ts. Read the first page
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Most Helpful Customer Reviews

4 of 4 people found the following review helpful By Rs in Wales on 1 Jan 2009
Format: Paperback
I have a few books on facilitation and many claim to have tools and techniques to use. Most of them have very limited offerings, this has considerably more. The author is clearly very experienced and tackles very real issues in very practical ways. A resource that will benefit even an experienced practitioner.
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Format: Paperback
A better title for this book would be "Participant Management Skills for Facilitators" as much of the content focussed on dealing with participant behavioural issues. There was some light content on preparing for a facilitated session but I was disappointed not to find what I was looking for i.e. ideas of activities I could conduct to help identify and resolve key issues.

That said, the book is clearly laid out and well presented.

However, I would not recommend this book to anyone who already has established facilitation skills or who is an experienced trainer regularly using participative methods such as accelerated learning.
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Most Helpful Customer Reviews on Amazon.com (beta)

Amazon.com: 5 reviews
19 of 20 people found the following review helpful
This Book Is The Best For Dealing With Facilitation Challenges 30 Aug 2005
By Mark T. Vilbert - Published on Amazon.com
Format: Paperback
After working in an organization comprised of 240 high performance teams and facilitating thousands of team activities, I was looking for something that would help address those issues that went beyond the normal facilitation efforts. This book offers strategies for approaching teams that seem to be going nowhere. They are the best techniques I have ever seen. Ingrid Bens has captured the art of dealing with difficult team issues and individual behaviors. She has placed her many effective tools & techniques in an understandable order that categorizes almost every situation I have encountered. I recommend this book to anyone who wants to master the art of expert facilitation and learn what to do in those challenging team situations.

Mark Vilbert

Human Resources Specialist, Employee Development

The Boeing Co.
3 of 3 people found the following review helpful
What to do when... 19 May 2010
By Lynne Cazaly - Published on Amazon.com
Format: Paperback
When you're facilitating there are so many situations that come up in groups and sessions and while some books talk through techniques and processes, this book tackles some of the trickier situations. There are sample scripts and responses - what to do, what not to do (Which i found most helpful!) and details about what's possibly going on behind the behaviour or situation. I read a few pages and put skills into practice the next day. It's a great addition to my other books/refs and I've used it as a 'help, what will I do when...' resource.
this is a great read 8 Feb 2014
By Richard - Published on Amazon.com
Format: Paperback Verified Purchase
easy reading clear and to the point games me some good views and good ideals for my group at work
0 of 1 people found the following review helpful
Doctorate Reference Book 31 Aug 2013
By vnobriga - Published on Amazon.com
Format: Paperback Verified Purchase
Excellent reference book for my doctorate program. I received it on time and in excellent condition. Amazon is my go to place for all reading materials.
3 of 6 people found the following review helpful
consulting reference 1 Nov 2007
By Rasmi Kokash - Published on Amazon.com
Format: Paperback
very user friendly and insightful supporting reference into facilitating effective skills and tools of specific consulting processes
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