Administrative Behavior: A Study of Decision-making Processes in Administrative Organizations: A Study of Decision-making Processes in Administrative Organisations [Paperback]

The book starts with a sarcastic criticism of classical administrative theory that has organized itself according to the schools and based mostly on principles. Simon demonstrates the limitations of principles-he calls these proverbs-offered by administrative theory scholars by illustrating how these principles contradict each other under specific circumstances. As an example, the author uses the conflict between unity of command and efficiency. When these two principles conflict with each other under some circumstances, these principles themselves do not give us any criteria that will provide us with the priority ranking that will help us to apply one of them. That is, a set of criteria that will guide the application of these principles must be developed. Instead of gathering around schools, Simon proposes that each theory deal with different domains of administrative organizations and knowledge cumulated about these domains be related to each other and be placed in a larger structure.

Also, Simon asserts that the fact and value must be separated from each other in a decision-making situation. The truth or wrongness of any decision in any administrative setting must be assessed according to the factual content of the decision, believes the author. I am not sure about how can we separate the value from fact, and Simon does not give any satisfactory answer to this problem. This problem belongs not only to Simon, but also belongs to all scholars that follow logical positivistic tradition of science.

The most contributive and thought-provoking chapters of the book are the fourth and fifth chapters in which the author develops the concept "bounded rationality", a concept that has positioned itself in the history of management thinking. First of all, Simon introduces the concept "means-ends hierarchy" to base the rationality on a robust foundation. Rationality is defined as the behavior alternatives (means) that will help the organization members achieve the stated ends above his level of hierarchy. That is, instrumental rationality is accepted. But, Simon asserts that rationality of an individual is bounded because "the number of alternatives he must explore is so great, the information he would need to evaluate them so vast that even an approximation is hard to conceive" (p. 92). Because of the limitations of the psychological environment of the individual, it is impossible for any decision-maker to be purely rational. According to Simon, the pattern of human choice is often more a stimulus-choice pattern than a choice among alternatives (p. 117). Due to information-processing limitations of individual workers the design of the decision-making system becomes very important in that Simon believes that the system must be designed in such a way that brings the "necessary" data (not much data) to the zone of attention of the individual decision makers. The objective for the executives, Simon believes, is to influence "givens" of the employees. Division of work, establishment of work practices, hierarchy of authority, communication system, training and indoctrination are some tools to be used to influence the givens of the individuals in a way to better serve the larger goals of the organization. Based on bounded rationality, "administrative man" makes a decision not to maximize the utility as does the "economic man", but to "satisfice". I think this is a great contribution that has taken a respectable position in the field of organization theory, though the economists are still at rational economic man.

There are very interesting chapters in the book that symbolize the breaking points from the classical administrative theory. However, one of the most important flaws of the book I believe is its assumption that organizational goals (at the top level) are known so that means-ends hierarchy serves a useful purpose. If the members of the organization at the top (top management) are not aware or are "consciously unconscious" of the organizational goals, the whole theory of Simon collapses.

I think and see that the later scholars of administrative theory have not followed the advice of Simon to establish a coherent framework and theory regarding organizational thinking, instead the theory has been splintered into different schools, each of which draws a different picture of organizations based on different premises. I believe this is the indication of richness, not the proof of the immaturity of the field.

Overall I highly recommend this classic to every student of organization theory. This book is worthy of reading several times, despite the discussible points I mentioned.

The aims of the book are to describe decision-making processes within human organizations and to examine how modern technology are changing management and decision-making. The book is split up in five parts. The first part, Chapters 2 and 3, lay out conceptual issues to the structure of human choice. The second part, chapter 4 and 4, describe and explain the realities of human decision-making and the influences on the decision-making environment. The third part, chapter 6, discusses the motivational link between the individual and the organization, with a particular emphasis on the influence of authority. The fourth part, chapters 7, 8, 9, and 10, looks in detail at the main organizational influence processes and how these affect the decision-making process. The final part, chapter 11, links analysis to organization structure. Each chapter is very detailed and there is an commentary to each chapter discussing old and new themes impacting on each subject within that chapter.

Yes, yes, yes, this is probably the best book ever written on decision-making and decision-making processes. Perhaps it is not simple and easy to read, since it is very detailed and specific. The extensive commentaries with each chapter is extremely useful and brings this book up-to-date. Highly recommended to all people interested in management and decision-making. The author does not use very simple business-language and there is plenty of psychology terminology, making it not a very quick read. A fantastic masterpiece from a true genius!