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Administrative Assistant's and Secretary's Handbook

Administrative Assistant's and Secretary's Handbook [Kindle Edition]

James STROMAN , Kevin WILSON , Jennifer WAUSON
5.0 out of 5 stars  See all reviews (2 customer reviews)

Print List Price: £21.99
Kindle Price: £16.28 includes VAT* & free wireless delivery via Amazon Whispernet
You Save: £5.71 (26%)
* Unlike print books, digital books are subject to VAT.

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Product Description

Product Description

An administrative professional’s job requires a diverse range of abilities. From managing schedules, coordinating meetings, and fielding calls to planning events, deciphering legal documents, and creating PowerPoint presentations, today’s administrative assistants are expected to effortlessly and efficiently juggle it all. Professionals looking to improve their performance—and enhance their value to employers—should turn to the fourth edition of Administrative Assistant’s and Secretary’s Handbook. With 250 pages of new or completely revised material, the handbook provides thorough, practical instruction on: Web conferencing • Creating graphics, charts, and presentations • Microsoft Office 2010 • Business math • Managing e-mail and schedules with Outlook • Organizing computer files • Research skills • Time management • Customer service skills • Troubleshooting computer problems • Event planning • and much more. Administrative jobs are constantly changing, but with the latest edition of this best-selling guide, professionals everywhere can stay ahead of the curve.

From the Back Cover

“[A] treasure trove of practical tips, accessible instructions, and invaluable tools for administrative professionals… it doesn’t get much better than this book.” Praise for a previous edition of the handbook,

As an office professional, you only have to do one thing: everything. And there never seems to be enough time to do it all, much less learn how.

But if you really want to ramp up your job performance—and your value to your employer—you need the new fourth edition of the Administrative Assistant’s and Secretary’s Handbook—an almost endless supply of savvy advice, great tips, proven tools, and powerful strategies for dealing with both everyday job respon­si­bili­ties and the almost-everyday crisis. Here is the definitive source of information on:

• time management

• creating great PowerPoint presentations

• managing e-mail and your schedule with Microsoft Outlook

• creating first-class business documents with Microsoft Word

• creating attention-grabbing newsletters using Microsoft Publisher

• making clear and accurate spreadsheets with Microsoft Excel

• time-saving keyboard shortcuts

• computer and paper filing systems

• mail and shipping issues

• travel arrangements

• meeting planning and management

• e-mail etiquette

• language usage, grammar, spelling, and punctuation

• foreign countries, languages, and currencies

• zip codes and area codes

• weights and measures

• legal terminology and workplace laws

• data security

• planning and coordinating Web conferences

• computer and software troubleshooting

• bookkeeping and accounting principles

• business math formulas

• office ergonomics and workplace comfort

• AND your own career advancement!

So whether you’re brushing up your skills, keeping up with new developments in business, increasing your own marketability, or just starting a challenging and rewarding career, this comprehensive and state-of-the-art handbook is a must-have resource!


“An excellent handbook for office reference.” — Bookwatch

“A handbook full of essential information for administrative assistants and secretaries.”— Reference and Research News

“Sets the gold standard for professionals who want to please not just their bosses—but themselves.”— The Progressive Woman

“Provides easy access to a wealth of practical and useful information… comprehensive scope… [a] useful reference tool.”— American Reference Books Annual

Product details

  • Format: Kindle Edition
  • File Size: 7930 KB
  • Print Length: 591 pages
  • Publisher: AMACOM; 4 edition (24 Sep 2011)
  • Sold by: Amazon Media EU S.à r.l.
  • Language: English
  • ASIN: B005M0IA3C
  • Text-to-Speech: Enabled
  • X-Ray:
  • Word Wise: Not Enabled
  • Average Customer Review: 5.0 out of 5 stars  See all reviews (2 customer reviews)
  • Amazon Bestsellers Rank: #536,336 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
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Customer Reviews

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Most Helpful Customer Reviews
5.0 out of 5 stars Admin handbook invaluable 8 Nov 2014
Format:Hardcover|Verified Purchase
Excellent book, found it a endless source of information for my college paper. Great value for my money.
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5.0 out of 5 stars Five Stars 24 Nov 2014
By annie
Format:Hardcover|Verified Purchase
Excellent, great product
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Most Helpful Customer Reviews on (beta) 4.2 out of 5 stars  32 reviews
13 of 13 people found the following review helpful
5.0 out of 5 stars HELPED ME SO MUCH! 9 Dec 2012
By Emelia - Published on
Format:Hardcover|Verified Purchase
I started a job as a secretary even though I had NO PRIOR EXPERIENCE. I was way in over my head and didn't understand much of what was being asked of me. I Googled books that would help and this book was EPIC. It really helped me turn my efficiency around (and saved me from getting fired!) I would recommend this book to everyone who is just starting as an AA and seasoned AAs too. LOVE IT LOVE IT LOVE IT!
21 of 25 people found the following review helpful
1.0 out of 5 stars Outdated, Lacking in Detail, and Just...Woeful 21 Jun 2013
By Gillby - Published on
This book is an embarrassment. I saw the title in my workplace's professional development library and recommended it to some new administrative assistants in my department. Having now had the adventure of actually reading it, I need to go apologize to these poor souls!

The book is a hodge-podge of outdated "instruction" that jumps from one area to the next and gives strange weight to some topics while ignoring others. It reads like it was written by some secretary from the Mad Men days who just entered the early 1990s uttering wondrous statements about modern newfangled technology, and it insults the reader with common sense statements and strange history and technical lessons about everything from the amazing deregulation of phone service to the release of the internet and Netscape Navigator to the way laser printers use static electricity instead of hammer strikes. The intro says it is an "all-encompassing reference manual" that has been used by "generations" since 1968. Clearly the authors or whoever is responsible for this monstrosity have made halfhearted attempts at throwing in updates here and there to make it acceptable for a new "edition."

Pages of space are wasted in listing things are do not belong in hardcopy reference anymore: classes of car rentals, languages and currencies around the world, major airline names, things you can't send through the mail (including snakes and 'all disease germs or scabs'). I had nostalgia while seeing altavista and hotbot amidst the list of "popular search engines." Oh the 90s!

The depth and breadth coverage is bizarre. While web-based travel reservation gets just a brief paragraph with no tips about the groovy features available nowadays, using travel agents gets substantial coverage. While popular web conferencing programs like webex, citrix, and gotomeeting are mentioned, overhead projectors (you know, the plastic transparency ones) are listed on par with "video projectors."

The Microsoft Office section is laughable especially with what it considers advanced features--any other of the many how-to guides on the subject would be better. The grammar and meeting sections are hit and miss and have no overarching goal. There are tons of comprehensive books on these subjects like How 10 or Garner's Modern American Usage or Robert's Rules of Order. The timemanagement, supervisory, and business tax/bookkeeping sections are sad attempts at trying to cover enormous topics. And not to be missed: a detailed description of the three preferred ways to sit at ones desk, upright, reclining, and declining.

I suppose I could see this book being vaguely interesting to someone who is entering the workforce after 30 years with little computer knowledge...but there are vastly better resources than this sorry title.

For your reading pleasure and amusement, here are my favorite quotes from the book:
"If you have an Internet connection that is always on, you can use an online dictionary."
"With computers, corrections can be made in a second, and you can produce a perfect, well-spaced, and balanced page."
"In days gone by, rail travel was the way to go, with comfortable Pullman compartments and dining cars with fine food graciously served. But today, with time being money, more and more executives prefer air travel."
"In the past, scheduling a meeting was a time-consuming task that involved hard-copy
invitations sent as interoffice memos...Today, with computer technology and groupware software such as Microsoft Outlook or IBM Lotus Notes, the task of scheduling a meeting requires only a few mouse clicks."
"Small electronic calculators have been around since the late 1960s and are now required in almost every business, large or small."
"One of the most versatile ways your boss can communicate while away from the office is by using a cellular telephone."
"Blurring the distinction between computer and cell phone are miniature computers called smartphones."
"Companies of all sizes routinely use personal or desktop computers in the office. Computers allow employees to be more productive by automating many repetitive tasks, such as word processing, billing, and filing."
"Microsoft Windows is computer operating system software. It is the software that many computer manufacturers are installing on computers so that they do something more than act as a very expensive paperweight."
"Email is short for electronic mail."
"Don't get upset when you can't open an attachment. When this happens, send a reply and explain the problem."
"The popular media have come to call this vast new digital world "cyberspace."
"Using a personal computer on the job can lead to substantial improvements in your productivity and organization."

5 of 5 people found the following review helpful
1.0 out of 5 stars Not what I thought 24 Oct 2013
By pleanos - Published on
Format:Hardcover|Verified Purchase
The description is not good. It has a lack of information and refreshers. I wouldn't recommend wasting your money on it.
5 of 6 people found the following review helpful
3.0 out of 5 stars I'm on chapter 6 27 Oct 2013
By hgail - Published on
Format:Hardcover|Verified Purchase
So far the material is a bit old. I can look it all up online and some of it is no longer useful. This book was recommended by a reputable company as one of their prerequisites, so I'm assuming it will get better as I get further into it.
4 of 5 people found the following review helpful
4.0 out of 5 stars Pretty good 22 Sep 2013
By CJ - Published on
Format:Hardcover|Verified Purchase
This worked well for me. I needed to study for a civil service secretary test and everything I needed was in this book. Each night I read a section that I thought might be on the exam, and I learned a lot from the book. It's handy just to have this book for everyday use. Things we may have learned in school will be refreshed in your memory as you look through the many subjects it covers. It worked for me. I liked it a lot.

Update: Oh, I scored 100 on the test. Many of the questions were from info I read in the book.
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