The camera was bought as "new", the packaging was damaged, the leads were not in bags or tied with twist wires, it looked used.
The camera did not work, it did not recognise the SD card, it would only switch on if attached to a mains power supply.
The customer service was extremely poor, no explanation as to the condition, no replacement offered, even though i asked for one. They said the money was refunded, then I was told they would send me another camera if I confirmed the delivery address, I did this, the camera never arrived, then they wanted to know if I had returned the original, final straw was their last mail saying, Money refunded, if you want one then order it.
I will never deal with BV again.