The first bed was delivered damaged and returned straight away, arrangements for delivery of a replacement were made and the bed never turned up, I had to book time off work all day for this as apparently no time slot could be allocated! When I complained about this I was told the bed would be delivered the next day and I was allocated a time slot! The bed did arrive but when the packages were opened more than one part was damaged again. When I contacted the company I had to send them a digital photo of the damage as proof, firstly they assume I have a digital camera, secondly they assume I have the skills to upload an image, I was then sent a form by e-mail that I had to print off, complete and attach to the packaging, so thirdly they assume I have a printer! I then had to arrange for more time off to wait in for the second damaged bed to be collected. I have totally lost faith in this company and will not be ordering again.