Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.
Barrie is a psychologist specialising in career development and lifelong learning, and a serial entrepreneur. Beginning his paid work as a psychometrician working with the National Foundation for Educational Research, he soon moved to Leeds University as a researcher into vocational guidance. This was the beginning of a distinguished academic and commercial career in which he has authored 40 books and set up five successful organisations in the UK and one in the USA.
*Director, Vocational Guidance Research Unit, Leeds University
*Founder and director, Counselling and Career Development Unit, Leeds University
*Co-founder and Chairman, Lifeskills International, now part of the VT Group
*Co-Chairman of Hay-Lifeskills Ltd, a wholly owned subsidiary of the Hay Group
*Chairman, Axia Interactive Media
*Founder and non-executive director, 3 Albion Place, Leeds' leading private members club and conference and events venue
Director of Live Happier,Ltd
*Fellow of the British Psychological Society
*Fellow of the British Institute of Management.
*His 39 books cover personal and career development, quality service, transition and change management, generic training skills, marriage and Lifeskills teaching. In 2008 with Mike Scally he wrote the follow up book to Build Your Own Rainbow- The Rainbow Years: The Pluses of Being 50+, Middlesex University Press. He wrote "And What Do You Do? 10 Steps to Creating a Portfolio Career', with Katie Ledger, A&C Black, October 2009, and published by Bloomsbury USA in May 2010. His latest book, written again with Mike Scally is "Live Happier:The Ultimate Life Skill" - available as and ebook from livehappier.com or in book form from Amazon.
Barrie now enjoys a portfolio career as a consultant, author, blogger, mentor, presenter and entrepreneur. His passions remain lifelong learning, portfolio living and using new technology to further learning and development. These days there is a new focus - that of being 50+. Current projects include: writing web-enabled learning programmes for organisations such as learndirect, campaigning and blogging about the joys of being 50+, portfolio careers and living happier. He chairs the Quality in Careers Standard Board nationally and also his local community organisation. He really enjoys patronising his local Wine Club. He has 2 children and 2 grandchildren and is highly motivated to impact the world in which they are growing up.
He has devoted his life to helping people become architects of their own futures.